HCare services

Introduction

The Airbus Helicopters' HCare offering provides a wide range of solutions to support customers throughout their journey. From training and flight operations to technical support, Airbus Helicopters is committed to improving the safety and efficiency of its customers' operations.

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HCare Store

Material management
Airbus’ HCare material management capabilities extend across the globe with a network of repair and overhaul centres, logistics hubs and customer support facilities.
Helicopter maintenance services
Airbus’ helicopter division provides a range of service levels for line maintenance, plus intermediate and heavy maintenance activities.
Helicopter technical support
Airbus Helicopters provides several levels of technical support and resources to ensure appropriate responses for each customer query.
Training & flight operations
Airbus’ training solutions for customers around the globe range from ab-initio to recurrent training for pilots and technicians.
Connected services
Airbus’ helicopter division offers a range of connected services and solutions that help customers better understand their data.

Tailored solutions for each customer profile

Materials Management, Technical Support, Helicopter Maintenance, Training and Flight Ops, and Connected Services are available through five comprehensive, customer-focused solutions:

HCare Initial: Tailored for customers starting operations with a new Airbus helicopter or taking delivery of a new aircraft type.
HCare In-service: For customers already operating an Airbus helicopter type, HCare In-service contracts tailor services to the operator's needs.
HCare Lifetime: HCare Lifetime is designed for operators looking for an end-to-end package and a long-term relationship - from entry into service to the end of the aircraft's life.
HCare First: For private and business aviation operations, Airbus Helicopters offers HCare First.
HCare Classics: HCare Classics is designed for customers operating legacy helicopters. The solution is fully customisable and offers operators specific monitoring and solutions to keep the fleet fully operational and mission-capable at all times.

Performance commitment levels

Airbus Helicopters offers three commitment levels for material management solutions:

Guaranteed repair - Serving as Airbus Helicopters’ commitment to repair & overhaul (R&O) turn-around-times, the Guaranteed Repair programme is focused on R&O management at the component level. It enables operators to contractually secure R&O turnaround times, with the goal of improving maintenance planning efficiency.
Part availability - This exchange service is based on the replacement of parts that are reaching their time between overhaul (TBO) or service life – as well as for the replacement of failed parts within short lead times. The solution is customisable and is built on fixed hourly-rate payments, thereby making maintenance expenses predictable and streamlined.
Fleet availability - The Fleet Availability program is for operators who want to delegate some or all airworthiness and maintenance activities outside of their organisation and ensure short lead times for parts deliveries. By selecting this customisable solution, fleet availability performance is contractually committed – allowing operators to always be mission ready.

Our global network
Airbus Helicopters is present in some 150 countries through its 30 customer centres and affiliates, 19 training centres, 96 service centres and 4 technical support hubs.
Our global network