Contacts by department
Headquarters Main Office Airbus UK
| Premium AEROTEC Airbus EFW STELIA Aerospace ATR Avions de Transport Régional |
Airbus North America Airbus Airbus Defence and Space |
Europe | |
Airbus Headquarters in Toulouse Airbus in Germany Airbus in the U.K. Filton | Airbus in France Airbus in Spain Airbus in Russia Airbus Transport International |
Americas | |
Headquarters Mobile | Miami Wichita |
Asia Pacific | |
Airbus in China Airbus in Singapore Airbus in Australia | Airbus in Australia Airbus in India Airbus Engineering Centre |
Middle East | |
| Dubai Dubai Airport Free Zone East Wing 2 Mezzanine Floor - Dubai Phone: +971 4 602 78 00 Fax: +971 4 299 67 62 |
Airbus Helicopters Marignane Airbus Helicopters Dugny Airbus Helicopters Donauwörth | Customers customersupport.helicopters@airbus.com
Marketing
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Airbus Defence and Space Getafe
Airbus Defence and Space Barajas
Airbus Defence and Space San Pablo
Airbus Defence and Space Ottobrunn
Airbus Defence and Space Manching
Airbus Defence and Space Elancourt
Airbus Defence and Space Toulouse
Airbus Defence & Space, Stevenage
Airbus Defence & Space, Portsmouth
Airbus Defence & Space, Newport | Military Aircraft Space Transportation/Launchers Earth Observation Satellites Navigation Space Exploration Telecom Satellites Spacecraft Equipment Intelligence and Geo Information UAS/UAV
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Frequently asked questions
I have login problems, Adobe flash player issues
Please report your problem to the following e-mail address: erecruiting@airbus.com. Airbus handles a large volume of job openings at any time, along with many forms/applications, so please be very specific in your trouble report.
I am looking for a job or an internship
We have created a comprehensive “Careers” section of the website, which contains information on current Airbus employment opportunities at all levels. Please take a few minutes to review this section, as it is the location where all Airbus openings are posted and is the means by which Airbus accepts applications online: https://www.airbus.com/en/careers.
I am an airline, a pilot or a training related professional and I have a query
For Airbus commercial aircraft, information covering the full range of services is provided on the dedicated “Airbus Services” website, including core services aircraft availability, flight operations and in-flight experience: https://services.airbus.com.
To contact the services team, use the form on this page: https://services.airbus.com/en/contact-us.html
I am a professional and I have a question related to the operation and maintenance of Airbus Commercial Aircraft
For all questions related to the operation and maintenance of Airbus Commercial Aircraft, we ask our operators, customers and industry colleagues to use the privileged channels that are available to them through our Airbus offices worldwide.
Furthermore, Airbus has established a global network of resident customer support managers. Their role is to facilitate customers’ access to the entire range of support services available and ensure customers’ needs are met.
To find out how to contact your nearest Airbus representative, go to the Technical support & services page of Airbus’ Website: https://www.airbus.com/company/worldwide-presence.html.
I am a professional and I have an helicopter services related question
Airbus Helicopters has developed extensive resources to support its operators and maintainers around the world. Please visit the services section of the Airbus.com website (https://www.airbus.com/helicopters/services.html) where you will find links to technical support (with contact numbers and e-mail address for Airbus HCare [24-hour hotline], and a link for technical publications via the Keycopter portal).
I am a supplier and I want to offer service, products, booth supplies for events
Airbus encourages potential new suppliers to register through the centralised ePROC sourcing tool. Please see the “Procurement” page of the “Working with Airbus” section: https://eprocstrategic.airbus-group.com.
Also review our dedicated “Suppliers” section for additional details: https://www.airbus.com/en/be-an-airbus-supplier.
For photos
Please click on the Media section (upper right in main navigation). Then on Galleries/Photo Gallery where you need to agree to our disclaimer. All photos you access from here are downloadable and can be used in the frame as per described in our Disclaimer. You can use the Search or browse by division to find the photo you are looking for.
For videos
Please click on the Media section (upper right in main navigation). Then on Galleries/Video Gallery where you need to agree to our disclaimer. All videos you access from here are downloadable and can be used in the frame as per described in our Disclaimer. You can use the Search or browse by division or media to find the video you are looking for. If you are a media professional you can use the Broadcast room ( only TV-stations professional format)
I would like to receive some goodies
Due to the large volume of requests we receive from the public, Airbus is not able to send give-away items. However, may we suggest that you visit Airbus’ on-line boutique http://www.airbus-shop.com/ to purchase Airbus-branded materials, including scale models, stickers, posters, magnets, pins, badge holders, pens, binoculars, T-shirts, caps, jackets, sweaters, umbrellas and other products.
I would like to buy aircraft
Airbus does not encourage contacts on such commercial issues via its website. Should you wish to clearly identify yourself as a potential purchaser and send us an overview of your business plan to establish an airline operation, a member of Airbus’ Customer Affairs team may contact you upon its review. Send details to: asset.management@airbus.com and review this section: http://www.airbus.com/aircraft/market/asset.html . For list prices of Airbus aircraft, please see the downloadable document in the “Key Documents” area of the Newsroom: http://www.airbus.com/newsroom/key-documents/aircraft-key-documents.html.
I have an idea or an invention
As we receive a very large number of e-mails with new ideas, we unfortunately are unable to respond individually. However, Airbus encourages potential new suppliers – including those with ideas to propose – to consider registering through the centralised ePROC sourcing tool: https://eprocstrategic.airbus-group.com. Also, please review the following page: http://www.airbus.com/be-an-airbus-supplier.html.
I am a media and I am looking for specific contacts at Airbus
May we suggest you contact the Airbus Media Relations team? The contacts for all Airbus businesses are available at: https://www.airbus.com/en/newsroom/media-contacts.
I am a student and I am looking for research material or I would like to have interviews with Airbus personnel
While we encourage academic research, we cannot offer individual assistance to students due to the very high volume of requests. May I suggest that you review the various press releases, stories, etc. on the Airbus.com website using the "Search" function and appropriate keywords, which will yield many results that we hope will be useful to you. We wish you the best on your project!
I am looking for Airbus Aircraft 3-D views
3-D view drawings of Airbus aircraft are available and are accurate to within 10 centimetres. These are accessible via the airport operations page of Airbus.com:
I am a teacher and I need UMA information
Due to overwhelming demand, Airbus is not able to respond to request for specific information or material for schools. We hope that the extensive on-line documentation available on www.airbus.com will be of use to your students.
As a start, we suggest looking at the Urban Mobility section of the website:
https://www.airbus.com/public-affairs/brussels/our-topics/urban-air-mobility.html.
...as well as the section on unmanned aircraft systems:
Still looking for more information? Contact us and we will be happy to answer your questions.
General inquiries: questions-web@airbus.com
Report
If you are facing suspicious emails and any kind of abusive email activity that might have been sent either from, or impersonating Airbus.
Please report it to us at: abuse@airbus.com
Vulnerability disclosure guidelines
Safety and security of products, services or assets made by or belonging to Airbus are of utmost importance in our industry. We welcome any reports of potential vulnerabilities related to our products, services or assets that you may submit in good faith and in accordance with these guidelines.
IMPORTANT: If you are a customer, supplier or contractor of AIRBUS products or services you should contact your Airbus business point directly rather than use this process.
Safety First!
AIRBUS is strongly committed to safety and security and therefore urges you to not do anything that could harm and damage yourself or others.
How to report?
Send your English language report by encrypted email (please use the following Airbus PGP public key) to: vuln@airbus.com as soon as possible after the discovery of the potential vulnerability together with the following information:
- Description of the vulnerability;
- Details to reproduce;
- Discovery timeline;
- Related product, service or asset;
- Your contact details including your PGP key.
We will acknowledge receipt of your report in a timely manner, usually within 72h. If you do not receive any acknowledgement receipt from Airbus within this timeframe, please re-submit your report to ensure we have received it.
PGP-Key details: AIRBUS Security (Vulnerability Handling and Disclosure) <vuln@airbus.com>
pub rsa4096/0xC132BA7A4B0FEEE4 2018-06-25 [SC]
Key fingerprint = 7C7B 0200 6697 ABE3 3DB3 A3F5 C132 BA7A 4B0F EEE4
- sub rsa4096/0xF99901E13178BFFE 2018-06-25 [S] [expires: 2023-06-24]
Key fingerprint = 9C33 5FF9 E7D9 33F9 A173 DB84 F999 01E1 3178 BFFE
- sub rsa4096/0x6B0938A43EA1B46E 2018-06-25 [E] [expires: 2023-06-24]
Key fingerprint = 3B1A 2635 E2F3 7133 18B6 2F32 6B09 38A4 3EA1 B46E
What’s about trust?
We may need time to assess and fix any vulnerability. We rely on you to provide us with reasonable time before sharing or publishing any potential vulnerabilities to the public or third parties. Please keep in mind that any public disclosure or sharing of information concerning any unresolved vulnerability may cause harm and expose your responsibility.
We respect the interests of the reporting party and anonymous reports are welcome.
Note: AIRBUS does not operate a bug bounty program. We do, however, recognize reporting parties who have brought an acknowledged security vulnerability to our attention. AIRBUS is working to set up a public Hall of Fame. Only reporting parties who express a wish and authorization to be named will be listed in the Hall of Fame.
Be ethical and compliant!
The purpose of these guidelines is to ease the disclosure of potential vulnerabilities in an ethical way and in accordance with the law. They shall not be construed as a permission to infringe any law or to reverse engineer any code or other technology.
Disclosure of any vulnerability will comply with the following principles:
- Do not cause any harm to AIRBUS, our customers, suppliers, partners or any other individuals or companies;
- Do not act so as to compromise safety of our products, their operation and/or related services;
- Do not infringe any applicable intellectual property rights or trade secrets, laws or regulations;
- Do not lock, disclose, destroy or compromise integrity of Airbus’ and Airbus’ customers and partners’ data;
- Do not turn a financial transaction into a precondition to the disclosure of potential vulnerability;
- Do not breach any applicable data privacy laws and regulations.