Onboarding - FAQ
Find answers to all your questions.
Onboarding tips and support
The most common questions related to your onboarding can be found here. Find helpful answers or good to know information to peacefully start your new job.
If you can’t find your answer in the FAQ, you can contact your HRBP, your manager, visit Help & support or refer to temporary agencies.
Human Resources
FAQ
Find answers to common questions regarding Human Resources matters one might wonder.
Absence
If you’re unable to attend work, you have to inform your manager or temporary agency as soon as possible.
What’s the process if I’m sick?
Inform your manager and send the sickness absence to the Reward Local Team or your temporary agency.
MyPulse
FAQ
Find answers to common questions regarding MyPulse tool.
What is the myPULSE Onboarding dashboard?
The onboarding dashboard contains practical information for a smooth induction into a new team (Airbus sites information, info for day 1, personalized message from manager, people to meet, etc.).
You will be notified when your dashboard is available and provided with a direct access link. Please connect as soon as you are notified in order to check potential pending tasks on your side.
Indeed, you may need to provide some missing information (eg:bank details) impacting important processes, such as payroll. If you face any issues connecting to your dashboard, please contact us at HRDirect email.
How to access myPULSE Onboarding dashboard?
Click the following link to access:
What should I declare in my Onboarding dashboard?
First of all, you have to read and validate the 3 documents: code of conduct, payslip and employee savings.
Then, you must complete and validate the requested tasks & information. These steps are mandatory and need to be completed as soon as possible.
(Review contact information, name and personal information, add dependents, change emergency contacts, passport/visa, bank details...)
How do I change my bank details?
In MyPULSE, go to “My personal data” section.
How do I change my address details?
In MyPULSE, go to “My personal data” section.
First Day
FAQ
Get ready for your First Day through these common questions and good to know information.
What should I do about lunch? Where does the team like to go for lunch? What time does everyone normally go?
Sites have canteens where you can have lunch with colleagues.
Is there a dress code?
There is no corporate uniform except in production areas where specific workwear will be provided when you arrive . Employees can wear any casual work clothes of their choice, respecting internal regulation agreements.
Is there someone on the team who could be my guide/mentor during my first few weeks?
A person will be nominated by your manager to accompany you in your 1st steps: the buddy. A Buddy is a colleague who partners with a newcomer during their first weeks of employment, with the objective of supporting integration and providing an insight into various networks.
At what time should I come to the office on the first day?
The HR service, manager or temporary agency, will provide clear instructions on the working hours. Foresee extra time for badge reception and car parking before arriving at your desk.
Who do I call if I’m running late?
You should contact your manager or temporary agency
What’s my email address? Where can I find colleagues’ email addresses?
You will receive all the instructions for your first connection as well as your manager.
Where can I find information on the company?
Information available on the link.
Find the right person to assist you
Facing difficulties during your pre-boarding or onboarding? Identify the contact that may help you.
Am I missing information on my first day? Who should I contact?
You can contact your manager, HRBP or temporary agency.
For IT support, please contact Service Desk:
Germany +49 30 31 17 40 44
France +33 1 57 32 48 05
UK +44 20 35 64 96 90
Spain +34 9 36 20 78 56 +44 20 35 64 96 90
Canada +1 514-855-5001 - 48666
For general topics
The person best placed to help you is your manager. He or she may answer your questions or direct you to the most relevant person.
You can also turn towards your dedicated buddy (a team member who helps you out through your onboarding). If you don’t have one, ask your team members who would be keen to be your buddy.
Information Technology (IT)
Having an issue with MyPULSE, security clearance, your Airbus account, software, or hardware? You can directly get in touch with the IT helpdesk:
Germany +49 30 31 17 40 44
France +33 1 57 32 48 05
UK +44 20 35 64 96 90
Spain +34 9 36 20 78 56
Canada +1 514-855-5001 - 48666
Human Resources (HR)
Any questions related to HR topics you can use our HR chatbot “Ask HR” or contact your Human Resource Business Partner (HRBP) if you do not find your answer. The HPBP is the person who took care of your contract, their name can be found in myHR (internal HR tool).
You’re on a temporary contract? Temporary agencies will provide the HR information and will be your contact point.
Medical services
During your pre-boarding or onboarding, you will have to undergo a health check. A formal invitation sent by email will inform you of the day of the check-up, the name of your work doctor as well as the location to go to.
You’re on a temporary contract? Temporary agencies will provide the medical information and will be your contact point.
Emergency numbers
Something requires urgent help onsite? Get in touch with Airbus emergency services. Use local phones to reach them, a red landline phone on the wall.
Always contact Airbus emergency services first because they can be there faster than external firemen.
You will find in the internal HUB a dedicated section “Local Services” that will provide you with local emergencies numbers and procedures.