Collecting information regarding events that might involve potential safety issues is a key aspect of Airbus' effort to continuously improve the safety of its helicopters. This can only be achieved with the help of the aviation community through rapid, accurate and comprehensive information exchanges on events which might potentially affect fleet safety.
With this critical feedback, Airbus analyzes the events to define whether preventative and/or corrective measures are required. Quality and safety are core focuses for Airbus, and the company strongly encourages its customers to report any event considered as abnormal, as described in its “Occurrences Reporting” Information Notice:
Safety Information Notice 2739-S-00
Pdf 102.16 KB
Reminder concerning compliance with the maintenance and operating conditions of Airbus Helicopters aircraft and occurrence reporting
How to report a technical occurence
* Phone calls are free for the following countries:
Argentina, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong-Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, New Zealand, Norway, People’s Republic of China, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom, United States.