Support and Services contacts
Airbus Helicopters in the U.S.
Get in touch with our support team
Get the help you need with Airbus Helicopters' expert support and services. Whether you need technical assistance, material support, or professional consultation, we're here to ensure your experience is seamless. Explore troubleshooting guides, FAQs, and direct contact with our team to make the most of our helicopters and services.
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After Hours Technical Support
Before 8 am and after 5 pm, Weekends and holidays
CALL +1 (800) 232-0323
Material support: spares, repairs & AOG
AOG Spares
AOG Airlines
Supply Services
Spares
Repair
Regional material support services
Northwest
Northeast
Gulf
Southwest
Service centers
Customer support services
Darren Huski
System Support Specialist Trainer
Jeremy Hurd
Head of PBH (Parts By Hour)
Eric Lyons
Repairables Liaison, PBH (Parts By Hour)
Derran 0'Neal
Senior Warranty & Repairables Liaison
Customer support managers
Airbus Helicopters Customer Support Manager oversees theoverall customer experience,managing customer relationships, coordinating both technical and non-technical support, and ensuring that all aspects of service delivery meet customer expectations and contractual agreements.
Wayne Powell
Customer Support Manager
Ceasar Medrano
Customer Support Manager
Jason Spade
Customer Support Manager
Dennis Burrows
Customer Support Manager
Mark Vaji
Customer Support Manager
Marc Stanley
Customer Support Manager
Olivier Guinard
Customer Support Manager - Super Puma Fleet
Technical support services
Ken Arnold
Senior Manager Technical Support
Matthieu Porcher
Manager, Technical Support Engineering
William Welch
Avionics & Autopilot Systems
Gregg Young
Avionics & Electrical Systems H160
Robert Way
Technical Advisor H160
Mike Mattler
H130, EC145/H145, BO105, BK117
Mike May
AS350/H125, H130, AS355, H120
Brandon Crawford
AS350/H125, AS355, H130, H120
Cory Shippen
AS350/H125, H130, AS355, H120
Chris Berns
AS365, AS332, H225
Ala Ramadan
AS365, H155, H215, H225
Kenneth Lytle
H135/EC135, EC145/H145, BO105, BK117
Regional technical representatives
The Technical Regional Representative provides expert technical support to customers within a specific region in the United States, assisting with troubleshooting, product maintenance, and offering solutions to technical challenges related to Airbus products.
Bill Biddlecome
H120, AS350/H125, H130, AS355
Derek Westphal
H135/EC135, EC145/H145, BO105, BK117
John Shauger
H135/EC135, EC145/H145, BO105, BK117
Jon Hubbell
H120, AS350/H125, H130, AS355, AS365
Chris Breaux
H120, AS350/H125, H130, AS355
Tom Brown
H120, AS350/H125, H130, AS355
Eric Herbst
H135, EC145/H145, BO105, BK117
Scott Dodge
H120, AS350/H125, H130, AS355, H160
Nathan Cross
H120, AS350/H125, H130, AS355
David Palmer
H135/EC135, EC145/H145, BO105, BK117
David Taggart
H135/EC135, EC145/H145, BO105, BK117
Jarrod Gregoire
H145, H175, H225, H160
Technical publications
Technical publications
More about Airbus Helicopters Support & Services
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AirbusWorld
AirbusWorld is the collaborative platform dedicated to helping Airbus Helicopters customers manage their day-to-day operations.
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Helicopters global network
Airbus Helicopters has a global presence that includes customer, training and service centres, along with technical support hubs.
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HCARE Store Services
The Airbus Helicopters HCare offering provides customers with the support and services they need to improve the safety and…
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U.S. Helicopter technical publications
Airbus Helicopters U.S. delivers comprehensive and accurate technical information to support the safe and efficient operation of…
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Lakota support team
Contact information for Lakota support.
