A dedicated partner

For over five decades, Airbus Helicopters has been a dedicated partner to Italy, with its aircraft supporting a range of operations from life-saving emergency medical services (HEMS) to critical law enforcement missions. 

Airbus Helicopters in Italy is present with a dedicated Customer Centre in Verona and a MRO Centre of excellence in Trento that delivers comprehensive support. Airbus Helicopters’ fleet accounts for 33% of the country’s civil and parapublic in-service fleet, a percentage that reaches 60% when only civil operations are considered.

Our presence in Italy

Supporting critical missions

Emergency medical services & rescue operations

The Airbus H145 is vital in Italy's diverse terrain for search and rescue, emergency medical services, mountain rescue and disaster relief. In times of natural disasters or major emergencies, Airbus helicopters provide essential support for damage assessment, transportation of personnel and aid, and evacuation efforts, proving indispensable to Italy's civil protection authorities.

Firefighting

When wildfires threaten communities and natural landscapes, Airbus helicopters' timeless champion, the H125 (for reconnaissance and light water bombing) is the preferred model. Heavier types in the Super Puma family (H215 and H225), are also deployed to combat blazes from the air, transport firefighting crews, and provide essential logistical support.

Learn more about our extensive range of products and solutions and the essential missions our aircraft support worldwide.

Customer support and services

Airbus Helicopters in Italy provides comprehensive support, including base maintenance, spare parts, technical assistance, and CAMO services.

Comprehensive support include:

  • Base Maintenance (heavy checks, major repairs/mods, component overhauls for airframe, engines, systems)
  • Line Maintenance (routine checks, defect rectification). Genuine Airbus spare parts, logistics & exchange. Expert technical & engineering support OEM liaison
  • Full CAMO services: airworthiness management (EASA), maintenance programs, AD/SB tracking, records & ARC management.
  • DOA (Design Organisation Approval) / POA (Production Organisation Approval) 

Find relevant Airbus Helicopters certificates for Italy, including maintenance, production, design, and authorised service centre approvals.

ACH160 in flight

ACH160 in flight

ACH160 Line UK

Corporate and private transport

Airbus Corporate Helicopters (ACH) offers bespoke solutions for private and business travel, combining performance with luxury and comfort, a growing segment within the Italian market.

Contact information

Contact details for general inquiries and services related to Airbus Helicopters in Italy.

General inquiries

Trento: +39 0461 949910
Verona: +39 045 8600646

Sales, Marketing & Communications

Sanaa Essalih
Head of Sales
Villafranca di Verona (VR)
sanaa.essalih@airbus.com

Alice Fanari

Marketing Specialist
Villafranca di Verona (VR)
alice.fanari@airbus.com

 

Customer Support - AOG Support

AOG: +39 342 8017171

In case of Aircraft on Ground (AOG), Airbus Helicopters in Italy Customer Support provide spare parts and technical support 7 days a week.

Spare Parts:
Mondays To Fridays: 
8:30am-12:30am / 13:30pm:17:30pm
Saturdays, Sundays and Holidays:
8:30am-12:30am / 13:30pm:17:30pm

For after-hours AOG support, please contact our team by telephone at +39 342 8017171 to reach our dedicated after-hours team.

Technical Support

Technical Office
Phone: +39 046 1949980
Location: Trento (TN)

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