Airbus’ comprehensive helicopter warranty policies are designed to provide peace of mind for customers when they purchase a new rotorcraft, spare parts and repair and overhaul services.
Under HCare, Airbus offers enhanced warranty conditions across the civil product line. Coverage has been extended to three years or 2,000 flight hours – with labour included during the first year after delivery.
These warranty conditions are effective for rotorcraft delivered from 1 January 2015. The new warranty coverage reflects the confidence Airbus Helicopters has in its products and its commitment to finding new ways to better satisfy its customers.
Warranty claims in general are managed by the company’s four customer service centres, available by phone 24/7.
Claims can be placed, and tracked in real-time, using Airbus’ eWarranty Claims service, available worldwide on the Keycopter customer portal.