Airbus Helicopters, Inc.
Customer Center in the U.S.
Airbus Helicopters is the world’s leading manufacturer of helicopters, offering the most comprehensive lineup of civilian and military helicopters in the world.
A division of Airbus, Airbus Helicopters employs approximately 20,000 people worldwide. Its fleet in service includes nearly 12,000 helicopters operated by more than 3,000 customers across 150 countries. Worldwide, the company maintains a 45-percent market share in the civil and parapublic markets.
Airbus Helicopters Inc., the U.S. affiliate, has been serving customers for 50 years, having opened its main facilities in 1969 in Grand Prairie, Texas. It also operates a production line in Columbus, Mississippi. More than 1,000 skilled and dedicated employees support some 800 customers and more than 2,600 aircraft in service in the region. Airbus Helicopters has a North American market share of more than 70% and holds a leading position in nearly all of the largest market segments by providing a diverse selection of versatile and high-performance aircraft suited to perform customers’ demanding missions. Airbus also provides world-class training, aftermarket support and technical assistance for customers throughout the region.
HCare service offer
The moment an Airbus helicopter is delivered, one of the company’s primary missions begins: providing the customer with the necessary support and services to carry out their operations efficiently, safely and cost-effectively.
Airbus Helicopters Inc.’s Customer Services network works around the clock to fulfill this mission, bringing tailor-made and competitive solutions to the customer’s doorstep.
As the world’s No.1 helicopter manufacturer, Airbus provides the most efficient civil and military helicopter solutions to our customers who serve, protect, save lives and safely carry passengers in highly demanding environments.
Airbus helicopters are deployed on missions worldwide for diverse aerial duties.
Latest helicopter media assets
Airbus Helicopters has signed partnerships with two new MRO software providers – Aircraft Maintenance Systems and Lundin Software – that will enable their maintenance information systems (MIS) to be connected to Airbus, facilitating the two-way exchange of maintenance and aircraft data from Airbus to the customer’s MIS.
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Airbus Helicopters has signed a letter of intent (LOI) with SKYTRAC that will enable helicopters equipped with SKYTRAC real-time data processing and communications hardware to transmit their aircraft and flight data directly to servers on the ground, ensuring the continuous flow of data from the air to the ground for analysis.
Airbus Helicopters has signed a letter of intent (LOI) with SKYTRAC that will enable helicopters equipped with SKYTRAC real-time data processing and communications hardware to transmit their aircraft and flight data directly to servers on the ground, ensuring the continuous flow of data from the air to the ground for analysis.
One of the principle uses of helicopters in PBA is for short urban commutes, hopping over traffic-snarled streets from meeting to meeting. Recreational use is also important: with ultra-high net worth individuals often favouring remote locations to live and relax, helicopter can be the ideal – and sometimes only – way to travel point to point from mountain chalets, quiet islands or mega-yachts.
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Airbus Helicopters has over 50 years of presence in Asia Pacific, with a strong customer centre network in countries including Australia (serving the Pacific region), China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore (serving 15 territories in Southeast Asia) and Thailand.
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