Singapore Airlines (SIA) has signed a ‘Flight Hour Services - Tailored Support Package’ (FHS-TSP) contract with Airbus to integrate and provide full component support, line and base airframe maintenance, as well as fleet technical management services for SIA’s five A340-500 ultra long-haul all business-class aircraft.
Under this six year agreement with Airbus, SIA will benefit from the experience and expertise offered by Airbus and its OEM and MRO partners in the areas of maintenance, engineering, reliability and supply chain management. As part of this, Airbus will procure MRO services from SIA Engineering Company (SIAEC). SIAEC is a member of the Airbus MRO Network.
This contract builds on two existing FHS delivery commitments to SIA: an A330 FHS-TSP agreement signed in July 2008, and also an FHS components support agreement signed in July 2007 for its A380 fleet. In particular, the smooth delivery of the selected services and the excellent operational performance of Singapore Airlines’ A330 fleet already clearly demonstrates Airbus’ FHS successful concept.
“This repeat FHS order re-iterates SIA’s confidence in Airbus’ FHS achievements. Through the delivery of our services, we are committed to drive maximum efficiency of Singapore Airlines’ A340-500 operational reliability,” said Didier Lux, Airbus’ Executive Vice President, Customer Services.
“Our A340-500 ultra long-haul all business class fleet requires undisputed passengers’ satisfaction based on absolute fleet reliability. The exceptionally high performance today of our A330 fleet under FHS-TSP gives us confidence to apply this successful concept to our A340-500 fleet,” said Mervyn Sirisena, Singapore Airlines’ Senior Vice President Engineering.
Through Airbus FHS, maintenance fees are predictable, cost-effective and adapted to each customer’s fleet utilisation. The selected services are tailored, integrated and delivered in the spirit of a long term partnership, whose goal is to achieve the highest performance of Airbus aircraft and the satisfaction of our customers.
About Airbus Customer Services
Airbus Customer Services has team of more than 3,000 people covering all areas of support from technical and spare parts, to crew and personnel training and aircraft upgrades. Hundreds of technical specialists provide around-the-clock advice and assistance to Airbus customers, 7 days a week. Over 290 customer support representatives are positioned around the world in more than 175 cities close to the airlines they serve, backed by an international network of support and training centres and spares stores. Today more than 6,000 Airbus aircraft are operated by over 300 customers.