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15 July 2008
15. July 2008 Commercial Aircraft

Airbus recognises suppliers for best in-service performance for customer support

Airbus recognises its top performing suppliers in its Annual Supplier Support Rating, which reflects the results of the 2007 Customer satisfaction Rating process for Suppliers In-service Support Performances.
This process developed by Airbus identifies Suppliers performance and gauges their commitment to Customer satisfaction. Each year through direct Customer feedback and suppliers own metrics, areas for improvement are identified where Suppliers can then improve their support performance, ultimately helping Customers to achieve the best performance for their Airbus aircraft. Each Customer also now receives a Customised feedback on their inputs.
The major equipment suppliers to the Airbus Family of aircraft are rated on three criteria: ability to provide reliable equipment & systems; ability to ensure effective support services; and ability to provide competitive direct maintenance costs.
As per the previous Rating process cycles, the suppliers have been divided into three categories: 36 Major Equipment Suppliers (SFE), 31 Cabin Suppliers covering the galley, seating and IFE commodities and five Engine manufacturers.
Some enhancements have been made to the Rating process this year to better capture the supplier performance within each Supplier commodity group. This has enabled Airbus to publish for the first time a Cabin Ranking and also a benchmark analysis of Engine manufacturers support performances. These aspects are unique to the Airbus Rating process.
The Top Ten major equipment suppliers of the ?2007 Annual Supplier Support Rating? are: Airbus Kid Systeme, Airbus Avionics, Rockwell Collins Avionics, Diehl Aerospace, Air Cruisers, Thales Avioncis, Technofan, Messier-Bugatti, Parker and Hamilton Sundstrand Power Systems (APIC). Airbus is also pleased to present an award to Honeywell Aerospace APU as the most improved supplier for support in 2007.
With regard to the high response rate Airbus received from its customers and the success of the introduction of cabin suppliers and engine manufacturers, Charles Champion, Airbus Executive Vice President Customer Services said: ?In-service support is becoming more and more important to our Customers, Airbus recognises this and is working together with suppliers to provide the level of Support and Services that our Customers need. This was again a successful year for the Rating with a high number of Customer and Suppliers embracing the Rating process. This clearly demonstrates that the Airbus Rating is setting the standards.?
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