All Airbus Helicopters offers have something in common: they are adapted to the users’ needs, whether they are civil or military, small or large, near or far. They cover the supply of spare parts, inventory management, maintenance, technical support, training… In short, every aspect of how a helicopter is used.
End users can benefit greatly from such contracts, by transferring several levels of responsibility to Airbus Helicopters. In return, the manufacturer accepts specific performance objectives and obligations to produce results. “In the long term, the switch from multiple, sometimes uncoordinated contracts with several entities to a single contract with a single integrator also represents a considerable advantage for the customer. They gain visibility in terms of budget management and better aircraft availability,” says Christoph Zammert, Executive Vice President of Customer Support & Services at Airbus Helicopters.
The Brazilian armed forces, for example, rely on a PBH contract signed in 2018 for the H225Ms used by the country’s three forces (37 aircraft delivered to date of 50). The contract guarantees the on-time supply of parts (new or repaired), using inventories of Airbus Helicopters and its subsidiary Helibras. The security of having parts available without having to worry about managing inventories makes it easier to schedule periods of maintenance and optimise aircraft availability. Users also benefit financially as they do not have to pay for their inventories.