Airbus Helicopters has likewise initiated a transformation of its training offer in order to enhance the customer experience and better respond to their varying needs.
“Main elements of the transformation include a streamlined training organisation, new business models, tailored training plans, digital and local solutions, and reinforced flight operations support, all of which are key to enhancing operational safety,” said Sabrina Barbera, head of Training & Flight Ops at Airbus Helicopters.
Moreover, the H160 full flight simulator entered service in August 2020, and trainings for both technicians and pilots are underway. And in Grand Prairie, the new H145 Level D full flight simulator (FFS) will enter service in May 2021, bringing H145 FFS training much closer to North American customers, who will benefit from the OEM Sim Data Pack, providing operators with the most true-to-life experience.
Distance learning accelerated with the covid-19 pandemic, with more than 500 pilots and technicians training remotely over the last year.
Airbus Helicopters is committed to continuously improving its support and service offer and relies heavily on feedback gathered from customers workshops and surveys. The 2021 edition of Airbus Helicopters’ biannual customer feedback survey will be released in May.