Airbus Helicopters in Japan has signed a contract with Japan Maritime Self-Defence Force (JMSDF) benefiting from Airbus Helicopters’ new customer fleet availability service offer called HCare Infinite. The comprehensive agreement covers maintenance, parts supply, technical support as well as repair of 15 TH-135 training helicopters currently in operation at the JMSDF, and is effective from October this year. This is the second HCare Infinite contract signed by Airbus Helicopters in 2016.
This fleet availability program will allow the JMSDF to focus on flight operations while Airbus Helicopters manages the customer’s assets. The HCare Infinite agreement includes commitments on spare parts delivery and maintenance lead time, as well as a global operational availability target, with a daily average of 12 helicopters per day, and up to 15 in peak period.
“We are very proud to have signed this contract with the JMSDF for the establishment of this innovative service for TH-135 training helicopters, and to support them thanks to the portfolio of HCare services offered by Airbus Helicopters,” said Olivier Tillier, Managing Director of Airbus Helicopters in Japan. “By introducing HCare infinite, the JMSDF can improve operational reliability and ensure timely and adequate parts supply, while focusing on long-term cost reduction and achieving simple management.”
HCare is Airbus Helicopters’ redefined services offer, which emphasizes the company’s commitment to service quality and performance and provides the rotorcraft industry’s most comprehensive service coverage. HCare is the product of a company-wide transformation, and underscores a commitment to continuous improvement across the entire offer, bringing tailor-made and competitive services to the customers’ doorstep. The HCare offer brings superior customer service support in five domains: Material Management; Helicopter Maintenance, Repair and Overhaul (MRO) and upgrades; Technical Support ; Training & Flight Operations and Connected Services. As part of this commitment to constantly support customers around the world, experts are available on-call 24/7 to support customers whenever and wherever they need it.