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24 March 2016
24. March 2016 Commercial Aircraft

The customer welcome reaches new heights at Airbus’ A320 Family final assembly facility in Germany

Airbus SkyLounge

Airbus is further improving the welcome for airline customer personnel who monitor the build-up of A320 Family aircraft at its final assembly facilities around the world, with the latest initiative being a new SkyLounge meeting point at the Hamburg-Finkenwerder site in northern Germany. 

Outfitted with furnishings in greens and greys, the SkyLounge offers a comfortable environment for airline technical representatives assigned to keep track of the final assembly process involving their new jetliners at Hamburg-Finkenwerder. 
The SkyLounge has a coffee bar, snacks, television and access to technical journals for the approximately 40 customer technical representatives on-site during the final assembly and acceptance phase of their aircraft. This offers a common area to relax and meet, which is in addition to the individual offices assigned to them. 

Airbus created the SkyLounge on the upper floor of Hangar 9, a structure that houses the most recent of Hamburg-Finkenwerder’s three final assembly lines for Airbus’ best-selling single-aisle A320 Family. 

An 82-inch touch screen in the SkyLounge enables customers to access information about the assembly status of their aircraft at Hamburg-Finkenwerder, and to identify the Airbus Acceptance and Delivery Manager responsible for their new aircraft. A direct view of Hangar 9’s final assembly line is available via the SkyLounge’s window, while access is only steps away to the adjacent Hangar 14 – which contains the other two A320 Family final assembly lines arranged side-by-side at the German industrial site. 

The SkyLounge is part of Airbus’ goal to ensure continued customer satisfaction as it ramps up single-aisle family production output to record levels. Another action at Hamburg-Finkenwerder involves the A320 Family aircraft delivery centre – located separately in Building 100 – which continues to undergo upgrades that include the addition of a restaurant, meeting room and overall renovation. 

Based on the experience at Hamburg-Finkenwerder, Airbus will be introducing additional customer-oriented improvements to its other worldwide single-aisle final assembly sites, situated in Toulouse, France; Tianjin in China; and the newest facility at Mobile, Alabama – all of which are contributing to attaining the highest A320 Family delivery rates ever.

Airbus SkyLounge

Located on the upper floor of Hamburg-Finkenwerder’s Hangar 9, the new SkyLounge provides a welcoming setting for airline technical representatives who are on-site to monitor the final assembly process for their A320 Family aircraft.

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