Airbus has rolled out a new Airbus Corporate Jet program that will provide operators with 24-hour support and easy access to services for their private aircraft.
The “ACJ Exclusive” service offers VIP and corporate customers assistance on all aspects of their aircraft, including technical matters. Through this programme – which is currently in its pilot phase, with more than 40 aircraft covered – clients can obtain help with a problem or submit a service request with just a phone call.
“Airlines such as Lufthansa and Air France have their own dedicated organisations to look after their fleets, but VIP and corporate customers often only have one pilot and one engineer flying with them,” explained Charles Lepers, development project manager for the Airbus Technical Aircraft-on-ground Centre (AIRTAC). “What we offer is support on any matter, at any time, wherever customers are in the world.”
ACJ Exclusive relies on a network of expert contacts across Airbus as well as partner companies to ensure that callers receive instant answers and immediate, reliable service. AIRTAC is providing much of the support, using innovative, high-tech solutions to keep ACJs around the world flying safely and efficiently.
Inaugurated in 2005, the state-of-the-art AIRTAC facility in Toulouse, France is staffed by specialists and engineers that are available around the clock for Airbus operators, working to minimise on-the-ground time for aircraft troubleshooting and repairs.
Airbus believes the innovative ACJ Exclusive approach can serve as a launchpad for new services, which may even be offered to fleet operators in the future.