The challenging conditions in which airlines operate today are driving them to demand more added value than ever when purchasing and operating an aircraft.
In response to this need, Airbus has structured its customer services offering under the new name of "Air+ by Airbus," with the plus sign representing all the support and services that airline operators can access around the product. The re-branding is designed to strengthen the impact of what Airbus offers airlines, as well as demonstrate the value of Airbus' services - which is important because after-sales support can make the difference in choosing one supplier over another.
Air+ by Airbus provides airlines with a comprehensive portfolio of support services that can be tailored to individual requirements. Solutions range from basic product support to more sophisticated options such as flight and ground information services and spares services - all of which are designed to enhance the quality of operations.
Customers benefit from a range of solutions that are constantly evolving thanks to services developed for new aircraft - such as the A380, which can be applied to other programmes.
Service and support are provided by Airbus its network of strategic partners who are experts in their field, including maintenance providers or software developers, and can be accessed anywhere in the world.