Airbus Helicopters provides several levels of technical support and resources to ensure the appropriate response to each query or concern.
All technical requests can be placed online via the eRequest service on Keycopter and tracked online via the Technical Requests Management tool.
Airbus has a team of more than 150 skilled and qualified helicopter technical representatives who can be dispatched to customer locations – providing a range of services, from on-the-job training through to troubleshooting.
During the first months of a new rotorcraft’s operation, Airbus’ technical representatives assist customer teams to perform:
In addition, these technical experts work with Airbus’ design office and are responsible for analysing in-service incidents and responding to complex technical questions.
All of Airbus Helicopters TechData are available on Keycopter via TechData services and its O.R.I.O.N. interactive viewer. This tool ensures that customers’ Technical Data is always up to date, downloadable and accessible – with 3D illustrations included for complex tasks. O.R.I.O.N. is accessible from any browser and on tablets through the TechData app.
Customers require immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety.
All the latest directives – such as alert service bulletins (ASBs), service bulletins (SBs) and safety information notices (SINs) – are published in real time on Airbus Helicopters’ T.I.P.I. portal (Technical Information Publication on Internet).
The T.I.P.I. app is also available for download on iTunes and Google Play.
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Airbus’ continuing airworthiness management (CAM) services provide highly-effective safety and airworthiness management for helicopters operating worldwide.
Through this offering, Airbus monitors all configuration and airworthiness aspects of a customer’s rotorcraft – enabling the customer to direct their focus on operations. Among the key benefits of these services are increased fleet availability, optimised maintenance operations and secured aircraft value.
CAM services are developed under worldwide aeronautics safety standards, are applicable to any aircraft, and are accessible to all customers – be they civil or military operators or financial institutions. They support fleet enrollment either from “as built/delivered” or “as maintained” configurations.
This offering can be tailored to meet customer requirements, including the following:
The Airbus Helicopters comprehensive range of Health and Usage Monitoring Systems (HUMS) services is comprised of three packages capable of supporting any mission profile or organisation type.
FlyScan proposes three services:
The FlyScan service packages highly contribute to maximizing your operation's efficiency, increasing both fleet availability and flight safety, while reducing the maintenance burden.