Reach out to one of Airbus’ technical experts, located around the globe at one of four technical support hubs.
Airbus’ teams of technical experts are specialised in each Airbus Helicopters product and platform. In case a customer’s technical representative is unavailable, Airbus technical experts are available to assist for any technical need and query.
Contact a technical expert:
All of Airbus’ helicopter technical publications are available on Keycopter via eTechpub and its O.R.I.O.N. interactive viewer. This tool ensures that customers’ technical documentation is always up to date, downloadable and accessible – with 3D illustrations included for complex tasks. O.R.I.O.N. is accessible from any browser and on tablets through the eTechPub app.
Customers require immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety.
All the latest directives – such as alert service bulletins (ASBs), service bulletins (SBs) and safety information notices (SINs) – are published in real time on Airbus Helicopters’ T.I.P.I. portal (Technical Information Publication on Internet).
The T.I.P.I. app is also available for download on iTunes and Google Play.
Register for this service by clicking the link below and then clicking "inscription."
Airbus’ continuing airworthiness management (CAM) services provide highly-effective safety and airworthiness management for helicopters operating worldwide.
Through this offering, Airbus monitors all configuration and airworthiness aspects of a customer’s rotorcraft – enabling the customer to direct their focus on operations. Among the key benefits of these services are increased fleet availability, optimised maintenance operations and secured aircraft value.
CAM services are developed under worldwide aeronautics safety standards, are applicable to any aircraft and accessible to all customers – be they civil or military operators or financial institutions. They support fleet enrollment either from “as built/delivered” or “as maintained” configurations.
This offering can be tailored to meet customer requirements, including the following:
The new Airbus helicopters comprehensive range of Health and Usage Monitoring Systems (HUMS) services is comprised of three packages capable of supporting any mission profile or organisation type.
FlyScan proposes three services:
The FlyScan new service packages highly contribute to maximizing your operation's efficiency, increasing both fleet availability and flight safety, while reducing the maintenance burden.
Customers requiring immediate technical assistance can reach a technical expert by calling Airbus Helicopters customer service centres, available 24/7, or by submitting a technical request to the eRequests service through the Keycopter customer portal.
Keycopter eRequests is an interactive, online communication tool for customers who require immediate responses from Airbus Helicopters experts on questions related to support or service. Any kind of request, including technical queries, can be submitted and then tracked online via this tool.