Easy Repair / Easy overhaul
Easy Spare Parts
Repair by the Hour (RBH)
Exchange by the Hour (EBH)
Parts by the Hour (PBH)
Full by the Hour (FBH)
HCare Infinite's services offer has two packages, Access and Perform, including material management, technical, and maintenance services associated with contractual performance commitments. The proposed coverage goes up to all-inclusive turnkey solutions with a full fleet availability commitment according to customers’ requirements.
It is designed for customers who want to partially or fully transfer maintenance operations and risks to industry in order to focus solely on their missions. Airbus takes care of the rest, from A to Z.
Airbus makes ordering spare parts easier than ever. Customers can order their parts via AirbusWorld with the e-ordering service, which provides faster quotations and streamlined communication of the price, the lead time and the availability of a part through an illustrated online catalogue.
Customers benefit from Airbus’ worldwide stock management policy, designed to ensure the right parts are available at the right time, and at the right place for each and every operator. The company is committed to increasing the level of its spares service through strong commitments on delivery lead times for planned orders.
Spare parts include tools and ground support equipment. Airbus is working on the adaptation of its solutions according to operators’ return on experience from the field.
Many improvements are proposed to make maintenance providers' lives easier, and to contribute to better efficiency in the maintenance of their helicopters.
The suite of specific tools and GSE to perform O and I maintenance-level inspections, and the associated services that Airbus Helicopters offers to support fleet operations, are illustrated in commercial catalogues.
These catalogues have been customised by helicopter family.
To facilitate the search, they have been structured either by ATA classification or by tool family.
Download and discover Airbus’ detailed catalogues.
Airbus has built an unrivalled global helicopter spare parts delivery network comprised of eight logistics hubs and central/regional inventories in France (Paris and Marignane), Germany, the United Kingdom, China (Hong Kong), Brazil, Mexico, Australia and the United States, along with a global network of customer centres and distributors.
Airbus' helicopter logistics field representatives (LFRs) are specialised experts who help customer teams operate more efficiently.
The LFR serves as the customer’s single point of contact at Airbus for material management needs in their country.
The LFR is fully dedicated to maintaining top-level logistic performance. Their scope includes improving logistic flows and administrative patterns, aligning forecasts to maintenance planning, following up with repairs – including turnaround times and core units – managing warranty claims, and coordinating transport of spare parts.
Depending on the operator’s specific needs, LFRs can be embedded directly on customer premises to manage either just one part of the supply chain (such as warehousing or transport), or the entire flow.