Today, Airbus Helicopters is represented through 30 customer centres and some 96 MRO service centres. Thanks to this global network, Airbus Helicopters is ready to ensure that aircraft maintenance and upgrade work is completed efficiently, and rotorcraft downtime is limited.
Aircraft maintenance, aircraft repair and on-site assistance
Airbus Helicopters is ready to provide a range of service levels for line maintenance, plus intermediate and heavy maintenance activities – from dispatching experts onsite, to welcoming a rotorcraft at an Airbus Helicopters-certified centre.
Line maintenance, which is often completed within a short period of time and does not require specialised equipment, training or facilities, can be performed either on the flight line or onsite at a customer’s premises.
Intermediate maintenance is more often performed at a maintenance centre due to the more specialised level of tools, equipment and training required.
Heavy maintenance and major inspections on any Airbus helicopter can be performed either in-house at an Airbus Helicopters-certified maintenance centre or directly at the operator’s facilities.
Airbus Helicopters’ global network of approved maintenance centres is located in close proximity to customer facilities to perform these services.
Airbus Helicopters knows that a rotorcraft may lead multiple “lives” – adapting to new needs and expectations. This is why the company proposes tailored solutions to increase a helicopter's overall performance and reduce its maintenance cost, better preparing it to perform future missions.
Upgrades and retrofit
A wide range of conversions (e.g. AS350 BA/B2) and mid-life upgrades (e.g. glass cockpit) are available to bring aircraft to the latest version, benefitting from innovations and advanced technology, perfectly adapted to customers’ aircraft configuration, and defined by Airbus’ experienced design office teams.
These upgrades give new life to customer aircraft, covering obsolescence, with the added assurance of proven, certified and safe modifications developed by the type certificate holder.
Service bulletins and supplemental type certificates
Airbus Helicopters proposes a large range of standard upgrade solutions available through its worldwide network, based on service bulletins (SB) and supplemental type certificates (STC). The standardisation of such services (including kits preparation and double certification) allows for shorter lead times and greater competitiveness.
The complete and growing range of SB/STC standard upgrades is available on the Airbus customer portal, which allows e-ordering of the associated kits.
Airbus Helicopters offers customers a personalised solution, developed according to the as-delivered configuration of their helicopter. This service is also available from the standard upgrades catalogue on AirbusWorld.
With this most comprehensive offer, Airbus Helicopters both designs and installs the upgrades on a customer’s aircraft. This work can be performed either at one of Airbus Helicopters’ certified maintenance centres, or on-site at customer facilities.
Military Support Centres
Dedicated support centres for the German and French militaries
Airbus Helicopters operates military support centres (MSC) for the French and German armed forces. The MSCs’ organisational structures and processes are fully aligned with each customer’s needs and offer an extensive portfolio of services.