Extends customer care choices for customers and operators
Airbus has added two new members to its ACJ Service Centre network, HAECO Private Jet Solutions and ST Aerospace, enhancing the way that it cares for corporate jet customers and operators around the world.
The expanded network comprises companies that are owned or controlled by Airbus, as well as independent ones that it has approved. Its capabilities will include line and heavy maintenance, cabin-refurbishing, and cabin and system upgrades.
The ACJ Service Centre network now comprises the Airbus Corporate Jet Centre (ACJC) in Toulouse, Comlux America in Indianapolis, HAECO Private Jet Solutions in Xiamen, Sepang Aircraft Engineering (SAE) in Malaysia and ST Aerospace in Singapore. It will grow to include others over time.
The network will provide dedicated support to ACJ customers around the world, and includes the provision of turnkey services, enabling customers to benefit from Airbus quality and standards – as well as peace of mind. It complements Airbus’ leadership in turnkey cabin-outfitting of large business jets, where it is unique in having extensive experience.
“Airbus corporate jet customers and operators already benefit from our comprehensive worldwide support network,” says Benoit Defforge, Managing Director, Airbus Corporate Jets. “The ACJ Service Centre network goes beyond this by providing a unique and dedicated service that caters to their specific needs,” he adds.
Airbus corporate jet customers already have access to support and services tailored to their needs, such as single-point-of-contact access to the corporate jet customer care centre (C4you) team, dedicated customer support directors, training and customised maintenance programmes.
More than 180 Airbus corporate jets are in service around the world, and they are flying on every continent, including Antarctica.