Customer & system support

Customer & system support

Customer support services

A diagram of Airbus’ support services for operators of military combat and transport aircraft.   
Services 24 July 2017


Provides operators of military combat and transport aircraft with a full spectrum of services to handle aircraft technical data. Develops and supports IT systems interfacing with the A/C and processing its technical data, covering the whole life cycle from aircraft production through to the in-service phase.

  • Reference data management
  • Ground support system development
  • In-service support for ground support systems (EF, A400M)
  • AGE development & ISS support
  • Data analytics (EF, A400M, MRTT, M&L)
  • Consultancy maintenance operation

System support services

Military Aircraft System Support Services provides customers with top engineering advice and technical expertise to support their fleets. Continued Airworthiness principles are carefully followed throughout the process.

Technical support

  • Engineering information and/or instructions,
  • Airbus technical assistance centres and user help desks
  • On-site technical support
  • Support for flight operations
  • Ground support devices advice
  • Field service representatives
  • Working parties
  • Service bulletins, service instructions and retrofit management
  • Maintenance documentation
  • In-service data analysis, reliability studies

System obsolescence management, maintenance programme customisation, consultancy for the whole life cycle

Aircraft surface treatment, painting and interior refurbishment

Electromagnetic compatibility (EMC) testing

Technical data services

Our Services

About services

Material, maintenance & global upgrades

Training & flight operations

Performance-based services

Customer & system support


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