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Contact us

Contacts by department

Media Relations

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Investors

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Global contacts

Headquarters
Airbus Group SE
PO Box 32008
2303 DA Leiden The Netherlands

Main Office
B80 Building
2, rond-point Dewoitine, BP 90112
31703 Blagnac Cedex - FRANCE
Tel. +33 5 81 31 75 00

Airbus UK
Airbus Defence and Space UK
Floor 2, Wellington House, 125-30 Strand
WC2R 0AP London - ENGLAND
Tel. +44 20 7395 7800

Airbus North America
Airbus Defence and Space North America
2550 Wasser Terrace, Suite 9000
20171 Herndon, Virginia - UNITED STATES
Tel. +1 703 466 5600

Airbus
1, rond-point Maurice Bellonte
31 707 Blagnac Cedex - FRANCE
Tel. +33 5 61 93 33 33

Airbus Defence and Space
Paseo John Lennon, S/N
28906 Getafe, Madrid - SPAIN
Tel: +34 91 443 30 00

Premium AEROTEC
Haunstetter Str. 225
86179 Augsburg -GERMANY-
Tel. +49 821 801 0

Airbus EFW
Grenzstrasse 1
01 109 Dresden - GERMANY
Tel. +49 351 8839 0

STELIA Aerospace
1, Boulevard de l’Europe, BP 90115
31772 Colomiers Cedex – FRANCE
Tel. +33 5 81 91 40 00

ATR Avions de Transport Régional
1, allée Pierre Nadot
31 712 Blagnac cedex – FRANCE
Tel. +33 5 62 21 62 21

Commercial Aircraft

Europe

Airbus Headquarters in Toulouse 
1, Rond Point Maurice Bellonte
31707 Blagnac Cedex
France
Phone: +33 5 61 93 33 33

Airbus in Germany 
Kreetslag 10
21129 Hamburg - Germany
Phone: +49 40 743-70

Airbus in the U.K. 
Broughton
Chester
CH4 0DR - UK
Phone: +44 1244 520444 

Filton
Pegasus House
Aerospace Avenue
Filton, Bristol, BS34 7PA - UK
Phone: +44 1179 69 3831

Airbus in France
Site de Saint Martin du Touch
316 route de Bayonne
31060 Toulouse Cedex 9 - France
Phone: +33 5 61 93 55 55

Airbus in Spain
Getafe
Paseo John Lennon
28906 Getafe – Madrid - Spain
Phone: +34 916 242 322

Airbus in Russia
40/2, Bolshaya
Ordynka Str. 5-th floor
119017 Moscow - Russia
Phone: +7 499 929 79 17
Fax: +7 499 929 79 71

Airbus Transport International
12 rue Gabriel Clerc 
31700 BLAGNAC - France 
Fax: +33 561 93 46 11 

Americas

Headquarters
2550 Wasser Terrace, Suite 9100
Herndon, VA 20171 - U.S.A.
Phone: +1 703 834 3400
Fax: +1 703 834 3593

Mobile
Airbus North America Engineering
1801 S.Broad Street
Mobile, Alabama 36615 - U.S.A.
Phone: +1 251 434 7200
Fax: +1 251 434 7203

Miami
Airbus Training Center
4355 NW 36 Street
Miami, FL 33166 - U.S.A.
Phone: +1 305 871 36 55
Fax: +1 305 871 46 49

Wichita
Airbus North America Engineering
1855 Innovation Blvd.
Wichita, KS 67208 - U.S.A.
Phone: +1 316 299 0100

Asia Pacific

Airbus in China
Beijing Tianzhu Airport
Industrial Zone
Tianwei Erjie, Shunyi County
Beijing 101312 - China
Phone: +86 10 80 48 61 61
Fax: +86 10 80 48 61 94
http://www.airbus.com.cn/

Airbus in Singapore
Airbus Communications - Asia
Airbus Group Singapore 
78 Shenton Way
#16-01 - Singapore 079120
Phone: +65 6325 0380
Fax: +65 6325 0320

Airbus in Australia
Suite 1002, Level 10
Gateway
1 Macquarie Place
Sydney NSW 2000 - Australia
Phone: +61 2 8864 0520
Fax: +61 2 8864 0530

Airbus in Australia
Suite 1002, Level 10
Gateway
1 Macquarie Place
Sydney NSW 2000 - Australia
Phone: +61 2 8864 0520
Fax: +61 2 8864 0530

Airbus in India
Airbus Group India Private Limited
5th Floor, West Wing, 
Worldmark – 1 Aerocity 
New Delhi – 110037 - India
Phone: +91 11 45 801 100
Fax: +91 11 41 627 713

Airbus Engineering Centre
Airbus India, A unit of Airbus Group India Private Limited
4th Floor, Xylem, Plot No. 4 & 4A
Dyavasandra Industrial Area,
Mahadevapura Post, Whitefield Road, 
Bangalore 560048 - India
Phone : +91 80 66 380 380 
Fax : +91 80 66 380 118

Middle East

Dubai
Dubai Airport Free Zone
East Wing 2
Mezzanine Floor - Dubai
Phone: +971 4 602 78 00
Fax: +971 4 299 67 62

Helicopters

Airbus Helicopters Marignane
Aeroport International Marseille Provence
13725 Marignane Cedex - France
Phone: +33 4 42 85 85 85

Airbus Helicopters Dugny
3 Rue Sébastien et Jacques Lorenzi,                    
Place Générale Valérie André                            
93440 Dugny - France                                                
Phone: +33 1 49 34 40 41                         

Customers                                                        
Reach our Customer Support Center open 24/7.      
Phone : + 800 55 55 97 97 (toll free) or + 33 4 42 85 97 97 (other countries)

customersupport.helicopters@airbus.com

Airbus Helicopters Donauwörth
Industriestrasse 4
D-86609 Donauwörth - Germany
Phone : +49 906 71-0

Marketing
Want more information about a product or mission
marketing.helicopters@airbus.com

Defence and Space

Airbus Defence and Space Getafe
Paseo John Lennon, S/N
28906 Getafe, Madrid - SPAIN
Tel: +34 91 443 30 00

Airbus Defence and Space Barajas
Av de aragon 404
28022, Madrid - SPAIN
Tel: +34 91 443 30 00

Airbus Defence and Space San Pablo
Avenida del Aeropuerto, s/n,

41020, Sevilla - SPAIN

Tel: +34 91 443 30 00

Airbus Defence and Space Ottobrunn

Willy-Messerschmitt-Strasse 1

82024 Taufkirchen

Germany

Airbus Defence and Space Manching

Rechliner Straße
85077 Manching
Germany

Airbus Defence and Space Elancourt

Metapole

1 Boulevard Jean MOULIN

78990 Elancourt - France

Airbus Defence and Space Toulouse

ZI du Palays

31 Rue des Cosmonautes

31400 Toulouse - France

 

 

Military Aircraft
questions@webmaster-airbus.com

Space Transportation/Launchers
mktg-space-systems@airbus.com

Earth Observation Satellites
mktg-space-systems@airbus.com

Navigation
mktg-space-systems@airbus.com

Space Exploration
mktg-space-systems@airbus.com

Telecom Satellites
mktg-space-systems@airbus.com

Space Equipements & Electronics
space.equipment@airbus.com

Intelligence and Geo Information
intelligence-services@airbus.com

UAS/UAV
uasmarketing@airbus.com

Visit Airbus facilities worldwide

China
France
Germany
Spain
United Kingdom

Frequently asked questions

Careers, internships, undergraduates, interviews

I have login problems, Adobe flash player issues

Please report your problem to the following e-mail address: erecruiting@airbus.com. Airbus handles a large volume of job openings at any time, along with many forms/applications, so please be very specific in your trouble report.

 

I am looking for a job or an internship

We have created a comprehensive “Careers” section of the website, which contains information on current Airbus employment opportunities at all levels. Please take a few minutes to review this section, as it is the location where all Airbus openings are posted and is the means by which Airbus accepts applications online: https://www.airbus.com/careers.html.

Customer support, technical questions, airport planning, helicopter landing pad

I am an airline, a pilot or a training related professional and I have a query

For Airbus commercial aircraft, information covering the full range of services is provided on the dedicated “Airbus Services” website, including core services aircraft availability, flight operations and in-flight experience: https://services.airbus.com.

To contact the services team, use the form on this page: https://services.airbus.com/en/contact-us.html

 

I am a professional and I have a question related to the operation and maintenance of Airbus Commercial Aircraft

For all questions related to the operation and maintenance of Airbus Commercial Aircraft, we ask our operators, customers and industry colleagues to use the privileged channels that are available to them through our Airbus offices worldwide.

Furthermore, Airbus has established a global network of resident customer support managers. Their role is to facilitate customers’ access to the entire range of support services available and ensure customers’ needs are met.

To find out how to contact your nearest Airbus representative, go to the Technical support & services page of Airbus’ Website: https://www.airbus.com/company/worldwide-presence.html.

 

I am a professional and I have an helicopter services related question 

Airbus Helicopters has developed extensive resources to support its operators and maintainers around the world. Please visit the services section of the Airbus.com website (https://www.airbus.com/helicopters/services.html) where you will find links to technical support (with contact numbers and e-mail address for Airbus HCare [24-hour hotline], and a link for technical publications via the Keycopter portal).

Procurement (new suppliers)

I am a supplier and I want to offer service, products, booth supplies for events

Airbus encourages potential new suppliers to register through the centralised ePROC sourcing tool.  Please see the “Procurement” page of the “Working with Airbus” section: https://eprocstrategic.airbus-group.com.

Also review our dedicated “Suppliers” section for additional details: http://www.airbus.com/be-an-airbus-supplier.html.

I am looking for a photo/video of an Airbus product, how can I find it?

For photos

Please click on the Media section (upper right in main navigation). Then on Galleries/Photo Gallery where you need to agree to our disclaimer. All photos you access from here are downloadable and can be used in the frame as per described in our Disclaimer. You can use the Search or browse by division to find the photo you are looking for.

For videos

Please click on the Media section (upper right in main navigation). Then on Galleries/Video Gallery where you need to agree to our disclaimer. All videos you access from here are downloadable and can be used in the frame as per described in our Disclaimer. You can use the Search or browse by division or media to find the video you are looking for. If you are a media professional you can use the Broadcast room ( only TV-stations professional format)

Goodies and Airbus Shop items

I would like to receive some goodies

Due to the large volume of requests we receive from the public, Airbus is not able to send give-away items. However, may we suggest that you visit Airbus’ on-line boutique http://www.airbus-shop.com/ to purchase Airbus-branded materials, including scale models, stickers, posters, magnets, pins, badge holders, pens, binoculars, T-shirts, caps, jackets, sweaters, umbrellas and other products. 

Asset management

I would like to buy aircraft

Airbus does not encourage contacts on such commercial issues via its website. Should you wish to clearly identify yourself as a potential purchaser and send us an overview of your business plan to establish an airline operation, a member of Airbus’ Customer Affairs team may contact you upon its review. Send details to: asset.management@airbus.com and review this section: http://www.airbus.com/aircraft/market/asset.html . For list prices of Airbus aircraft, please see the downloadable document in the “Key Documents” area of the Newsroom: http://www.airbus.com/newsroom/key-documents/aircraft-key-documents.html.

Ideas and inventions

I have an idea or an invention

As we receive a very large number of e-mails with new ideas, we unfortunately are unable to respond individually. However, Airbus encourages potential new suppliers – including those with ideas to propose – to consider registering through the centralised ePROC sourcing tool: https://eprocstrategic.airbus-group.com. Also, please review the following page: http://www.airbus.com/be-an-airbus-supplier.html.

Contacts, e-mails

I am a media and I am looking for specific contacts at Airbus

May we suggest you contact the Airbus Media Relations team? The contacts for all Airbus businesses are available at: https://www.airbus.com/newsroom/media-relations-contacts.html.

Students and teachers material

I am a student and I am looking for research material or I would like to have interviews with Airbus personnel

While we encourage academic research, we cannot offer individual assistance to students due to the very high volume of requests. May I suggest that you review the various press releases, stories, etc. on the Airbus.com website using the "Search" function and appropriate keywords, which will yield many results that we hope will be useful to you. We wish you the best on your project!

 

I am looking for Airbus Aircraft 3-D views

3-D view drawings of Airbus aircraft are available and are accurate to within 10 centimetres. These are accessible via the airport operations page of Airbus.com:

https://www.airbus.com/aircraft/support-services/airport-operations-and-technical-data/autocad-3-view-aircraft-drawings.html.

 

I am a teacher and I need UMA information

Due to overwhelming demand, Airbus is not able to respond to request for specific information or material for schools. We hope that the extensive on-line documentation available on www.airbus.com will be of use to your students.

As a start, we suggest looking at the Urban Mobility section of the website: 

https://www.airbus.com/public-affairs/brussels/our-topics/urban-air-mobility.html.

...as well as the section on unmanned aircraft systems:

https://www.airbus.com/defence/uav.html.

Still looking for more information? Contact us and we will be happy to answer your questions.

General inquiries: questions@webmaster-airbus.com


Vulnerability disclosure guidelines

Safety and security of products, services or assets made by or belonging to Airbus are of utmost importance in our industry. We welcome any reports of potential vulnerabilities related to our products, services or assets that you may submit in good faith and in accordance with these guidelines. 

IMPORTANT: If you are a customer, supplier or contractor of AIRBUS products or services you should contact your Airbus business point directly rather than use this process. 

Safety First! 

AIRBUS is strongly committed to safety and security and therefore urges you to not do anything that could harm and damage yourself or others. 

How to report?

Send your English language report by encrypted email (please use the following Airbus PGP public key) to: vuln@airbus.com as soon as possible after the discovery of the potential vulnerability together with the following information: 

  • Description of the vulnerability;
  • Details to reproduce;
  • Discovery timeline;
  • Related product, service or asset;
  • Your contact details including your PGP key.

We will acknowledge receipt of your report in a timely manner, usually within 72h. If you do not receive any acknowledgement receipt from Airbus within this timeframe, please re-submit your report to ensure we have received it. 

PGP-Key details: AIRBUS Security (Vulnerability Handling and Disclosure) <vuln@airbus.com>
pub rsa4096/0xC132BA7A4B0FEEE4 2018-06-25 [SC]
Key fingerprint = 7C7B 0200 6697 ABE3 3DB3 A3F5 C132 BA7A 4B0F EEE4

- sub rsa4096/0xF99901E13178BFFE 2018-06-25 [S] [expires: 2023-06-24]
Key fingerprint = 9C33 5FF9 E7D9 33F9 A173 DB84 F999 01E1 3178 BFFE

- sub rsa4096/0x6B0938A43EA1B46E 2018-06-25 [E] [expires: 2023-06-24]
Key fingerprint = 3B1A 2635 E2F3 7133 18B6 2F32 6B09 38A4 3EA1 B46E

 

What’s about trust? 

We may need time to assess and fix any vulnerability. We rely on you to provide us with reasonable time before sharing or publishing any potential vulnerabilities to the public or third parties. Please keep in mind that any public disclosure or sharing of information concerning any unresolved vulnerability may cause harm and expose your responsibility. 

We respect the interests of the reporting party and anonymous reports are welcome. 

Note: AIRBUS does not operate a bug bounty program. We do, however, recognize reporting parties who have brought an acknowledged security vulnerability to our attention. AIRBUS is working to set up a public Hall of Fame. Only reporting parties who express a wish and authorization to be named will be listed in the Hall of Fame. 

Be ethical and compliant! 

The purpose of these guidelines is to ease the disclosure of potential vulnerabilities in an ethical way and in accordance with the law. They shall not be construed as a permission to infringe any law or to reverse engineer any code or other technology. 

Disclosure of any vulnerability will comply with the following principles: 

  • Do not cause any harm to AIRBUS, our customers, suppliers, partners or any other individuals or companies; 
  • Do not act so as to compromise safety of our products, their operation and/or related services; 
  • Do not infringe any applicable intellectual property rights or trade secrets, laws or regulations; 
  • Do not lock, disclose, destroy or compromise integrity of Airbus’ and Airbus’ customers and partners’ data; 
  • Do not turn a financial transaction into a precondition to the disclosure of potential vulnerability; 
  • Do not breach any applicable data privacy laws and regulations. 
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