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Market

Market

Additional market information

Orders & deliveries

Global Market Forecast 2018-2037

Asset management

Global presence

Airbus sets the standard for customer support and services by adopting a collaborative approach with a wide range of operators. Providing around-the-clock care and customer service, every member of Airbus’ diverse and talented staff is determined to prove their value and expertise consistently.

Aviation companies are increasingly under pressure to optimize costs and improve operational efficiency. As a result, most operators are more and more focused on core activities and seeking a trusted partner to bring added value to their business with the most innovative solutions and advanced technologies available. Airbus Customer Services has listened to this market expectation and, leveraging full Airbus capabilities, is bringing the solution: “Services by Airbus,” a complete portfolio of end-to-end life cycle products and services.

 

Aircraft range

Airbus’ A330neo (new engine option) product line – which includes the A330-800 jetliner – was launched in July 2014.

Airbus' mission is to provide the aircraft best suited to the market's needs and to support these aircraft with the highest quality of service. Its modern and comprehensive product line comprises highly successful families of aircraft ranging from 100 to more than 600 seats: the single-aisle A320 Family (A318/A319/A320/A321); the widebody, long-range A330 Family (including the A330-200 Freighter, the A330-based MRTT, as well as the A330-800 and A330-900 NEO versions); the new-generation A350 XWB Family; as well as the flagship A380.

The company’s A320 product line is even more fuel-efficient and eco-friendly with the A320neo (new engine option), which provides the minimum change with maximum benefit for the A319, A320 and A321 through the availability of two new jet engine choices – CFM International’s LEAP-1A and the Pratt & Whitney PurePower PW1100G-JM – along with the use of Airbus’ fuel-saving Sharklets wingtip devices.

Across the product line of fly-by-wire jetliners, Airbus’ unique approach ensures that its aircraft share the highest possible degree of commonality in on-board systems, cockpits and handling characteristics.

Global network

Airbus has a history of bringing together the best from different nations around the world. This proven track record is underscored by the company’s global network of some 7,700 suppliers, which are drawn from more than 20 countries to deliver components, parts, systems and hardware at the highest quality levels.

In addition, Airbus is committed to outsourcing larger work packages to suitable long-term partners and trusted Tier One suppliers. This allows for enhanced lean design and manufacturing for Airbus, along with increased industrial flexibility. After a careful selection process – including risk assessment – Airbus’ policy is to involve such partners and suppliers at the earliest possible joint development stage to foster a collaborative relationship.

 

Low-risk partnerships

In 1995, Airbus became the first aircraft manufacturer to create an operation dedicated to working with lessors.  These companies – including two of Airbus' largest customers, GE Capital Aviation Services (GECAS) and International Lease Finance Corporation (ILFC) – offer a low-risk option for airlines, allowing them to operate without the need for financing a fleet and providing flexibility to add or remove capacity as needed.

Lessors also represent low-risk customers for Airbus, as they are less susceptible to the cyclical nature of air travel due to their global presence.

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