… / Frequently asked questions

Frequently asked questions

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fold faq Q. What is Airbus?


Airbus is an Airbus Group company  based in Toulouse, France. It is incorporated under French law as a simplified joint stock company or SAS (Société par Actions Simplifiée). Find out more

fold faq Q. Where can I find the company’s organisation chart?


Airbus does not publish a detailed organisation chart, however you can find information on the structure of the company and on its top executives on the Management overview page.

fold faq Q. Can I buy shares in Airbus?


No, not directly, Airbus is an Airbus Group company and this company's shares can be purchased and sold on the major European stock exchanges.

fold faq Q. How do Airbus aircraft help prevent the spread of airborne infections during flight?


The Airbus family of jetliners utilises highly advanced air filters with an efficiency higher than 99.9 per cent. Together with highly controlled air circulation patterns with no longitudinal flow, even the most miniscule particles and organic material are efficiently and quickly removed from the cabin. 

fold faq Q. How can I contact the Airbus Press Office?


For accredited journalists only, Airbus has a network of worldwide press representatives, which should be your the first point of contact.
If you wish to know the contact details of our representative in your area please e-mail the address below, providing information to identify yourself, the publication for which you work and your interest in Airbus.
Send an e-mail to media@airbus.com

fold faq Q. How do I get an account for Airbus On Line Services?


If you work for a company which subscribes to Airbus On Line Services, you need to contact the appointed administrator within your company.

fold faq Q. What sort of aircraft does Airbus manufacture?


Airbus has a current product line-up of 14 jet aircraft types, ranging from 100 seats to 525 seats.
For more information about individual Airbus aircraft, go to Aircraft Families.

fold faq Q. Where are Airbus aircraft manufactured?


Sub-sections of Airbus aircraft are manufactured in different Airbus plants across Europe. This trans-national process is structured around key manufacturing units, each of which is responsible for producing a complete section of the aircraft for delivery to the final assembly lines in Toulouse and Hamburg.
Find out more on Airbus production.

fold faq Q. How do I find out more about the operation and maintenance of Airbus aircraft?


For all questions related to the operation and maintenance of Airbus aircraft, we ask our operators, customers and industry colleagues to use the privileged channels that are available to them through our Airbus offices worldwide. Furthermore Airbus has established a global network of resident customer support managers. Their role is to facilitate customers’ access to the entire range of support services available and ensure customers’ needs are met.
To find out how to contact your nearest Airbus representative, go to the support section
For any question regarding spares parts, you can contact us at: join.us@airbus.com
You can also go to the specialised Airbus web site on spares at: http://spares.airbus.com

fold faq Q. What technical documentation is freely available on-line for Airbus aircraft?


You can find freely available technical documentation in the Technical data page of our support section.

More are available in the specialised customer portal at www.airbusworld.com upon subscription.

fold faq Q. Where can I get Airbus training manuals and courseware?


All Airbus training documentation is distributed to trainees during their training course. It is not publicly available.

fold faq Q. How do I go about leasing or purchasing an Airbus aircraft?


Airbus does not encourage contacts on such commercial issues via its web site. However should you wish to clearly identify yourself as a potential purchaser, and send us an overview of your business plan to establish an airline operation, a member of Airbus’ Customer Affairs team will contact you upon its review. Send details  to: asset.management@airbus.com

fold faq Q. I will be flying on an Airbus, where can I find information about the seating arrangements and cabin?


A general description of cabin comfort is included for each Airbus aircraft in the Aircraft Families section of this web site.

For specific information about the aircraft you will be flying on, it is necessary to contact the operating airline. Many airline web sites include layouts and seat descriptions, together with an overview of the different levels of service offered.

Airbus does not manufacture aircraft seats, and the number of seats and interior arrangement in an aircraft are highly customised according to each airline’s requirements.

A list of the web sites of most of the airlines flying Airbus aircraft can be found in the customers & operators page of this web site. Enjoy your flight !

fold faq Q. How safe is flying?


Flying on a modern jet aircraft such as any member of the Airbus family is amongst the safest and most reliable forms of travel. All Airbus aircraft meet the certification requirements of aviation authorities worldwide. Airbus works hand in hand with these authorities to ensure standards are maintained and enhanced.

fold faq Q. How can I apply for a job at Airbus?


An on-line recruitment tool is available to apply for open positions and internships with Airbus. Click here to learn more.

fold faq Q. Can Airbus help me in my school/college research project?


While we encourage academic research into aerospace and the air transport industry, we cannot offer individual assistance to students due to high demand.
If you have not found the information you require on this web site, you can e-mail Airbus at : mailbox.editorial@airbus.com and if we have readily available material on your topic, we will be happy to forward it to you.

fold faq Q. Can I use the photographs/multimedia I find on the Airbus web site?


Commercial utilisation of the photographs and multimedia on the Airbus web site is prohibited. Non-commercial use is allowed at certain conditions.
Full details of the copyright can be found at Airbus policy and certificates.

fold faq Q. What are aircraft made of?


A variety of materials are used in the primary structure of our modern aircraft family.
Whilst aluminium is the traditional material for aircraft construction, and is still used extensively throughout an aircraft's structure, metal is being replaced by composites in many areas. Composite Structure typically represents around 30% of a modern aircraft structure.

fold faq Q. How does an engine work?


The question is best addressed to engine manufacturers. At Airbus we work with all the major engine manufacturers, General Electric, Rolls-Royce, Pratt and Whitney, IAE and CFMI. Find their websites on our links page.

fold faq Q. How can I purchase Airbus merchandise such as models, posters, clothing, etc.?


Official Airbus merchandise highlighting the company and its aircraft – including models, posters, apparel and more – is available for purchase online at “Let’s shop Airbus”: http://www.airbus-shop.com.

fold faq Q. Where does Airbus stand on the environment?


Airbus wants the aviation industry to focus on becoming an eco-efficient one. Innovation and technology are key elements to Airbus’ eco-efficiency, as well as cross-sector and cross-industry collaboration. Airbus also believes it will achieve its environmental targets by implementing a life-cycle approach and eco-efficiency methodology to all operations – environmental considerations are central to Airbus processes and products.

Among the internal and external efforts supported by Airbus is its partnership with National Geographic in support of the Green Wave – which aims to raise awareness among children, young people, families and educators on the importance of biodiversity. Green Wave also supports schools around the world in educating tomorrow's decision-makers on the crucial tasks of protecting Earth's biodiversity and halting its loss.

For additional information, see the Environment section and Eco-efficiency section of the Airbus website.

fold faq Q. How can I visit an Airbus factory?


Tours are organised at the main factories in Toulouse (France) and Hamburg, Bremen and Stade (Germany).

For Toulouse, contact: Taxiway
Village Aeroconstellation, rue Franz Joseph Strauss, 31700 Blagnac, France
Tel: +33 (0) 5 34 39 42 00
Fax: +33 (0) 5 34 39 42 05
Email: reservation@taxiway.fr

For Hamburg, Bremen and Stade, contact: Globetrotter Tours 
Postbox 14 45, 25404 Pinneberg, Germany
Tel: + 49 (0) 40 743-73975
Fax:  +49 (0) 40 743-72686
Email: info@airbus-werksfuehrung.de
Website: www.airbus-werksfuehrung.de

Airbus UK Graduates

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fold faq Q. Could I move to another Airbus site in France, Germany or Spain?

A. For those interested in pursuing an international career, we offer many opportunities in the longer term. Some Graduates may also complete a placement at one of these sites during the programme.

fold faq Q. Will I get a chance to travel?

A. During the programme, many of our graduates visit and/or work at locations away from their home site. The placement structure means that you may have the opportunity to work with customers and suppliers, which will give you an insight into their needs and requirements, and may include international travel.

fold faq Q. If my degree is not in engineering, are there opportunities for me?

A. We offer a broad range of opportunities, both in engineering and non-engineering areas of the company. Visit the "Airbus UK Graduate Programme" page on Airbus.com (http://www.airbus.com/work/early-careers/graduates/graduk/) for details on available positions, the application process and more.

fold faq Q. Can I apply for deferred entry?

A. Airbus Operations Ltd reassesses its graduates requirements annually and, therefore, we are unable to support applications for deferred entry.

fold faq Q. Can I work towards achieving professional accreditation?

A. All Graduates are encouraged to achieve professional membership of an appropriate institution including RAeS (Royal Aeronautical Society), CIMA (Chartered Institute of Management Accountants), CIPD (Chartered Institute of Personnel & Development), IMechE (Institute of Mechanical Engineers), IET (Institute of Engineering and Technology) and CIPS (Chartered Institute of Purchasing & Supply).

fold faq Q. What happens once I’ve completed the Graduate programme?

A. When you join the company you will be assigned to a department that will help you select placements to ensure you get the most from the opportunities available. This is the area that you aim to join at the end of the programme. Your performance during the programme will influence whether you are considered for a future role in Airbus. If successful, you will be allocated an Advanced Professional Developing (APD) operating level for up to three years after completing the Graduate programme.

The APD grade enables you to continue to develop the skills, knowledge and behaviours required in your role to ensure you achieve the Advanced Professional (AP) grade within three years or sooner. Key to achieving AP is to define the objectives and development plan early and to ensure the needs of both you and the business are captured.

The development plan usually includes additional training programmes as well as larger work-based experiences that enable your learning to be put into practice.

Promotion from APD to higher grades will depend on whether you have the business' agreement as well as the knowledge and skills essential to the role. Also you will need to demonstrate the behaviours and experiences equivalent to more senior management grades.

fold faq Q. What support do I have during the programme?

A. You will have considerable support during the scheme including:

- Line manager (who will help with placement plans)
- Placement manager (who will work with you to set tasks and objectives)
- Senior level career mentor*
- Chartership mentor**
- Buddy (from the previous year's intake)

* Senior level career mentors offer guidance and support during your career progression. They will be particularly supportive in suggesting suitable placements during your two years on the scheme, although ultimately you will be responsible for your own choices. Some graduates choose to gain specific knowledge within a number of inter-related departments, whilst others opt for more diverse placements. The most important consideration is to ensure that your overall learning experience will complement your future career.

** Graduates are encouraged to take up a chartership mentor. Part of the process involves maintaining a logbook of all your learning, responsibilities and achievements. This starts on day one and will continue throughout your entire professional career development.

fold faq Q. What training and development will I get on the Graduate programme?

A. There are a number of core technical and behavioural training elements. These will form an integral part of your learning – particularly at the start of the programme – to help you quickly become familiar with the company.
A two day course in Toulouse (France) provides an overview of the business and how Airbus thrives on the integration of the varied and different cultures at its European sites. The course includes:

- Tours of the final assembly lines (FALs)
- Opportunities to meet and interview representatives from an airline and a supplier
- Visits to the manufacturing facilities

This will give you a better understanding of customer and supplier expectations, which will help you in your day-to-day working life.


There are three technical training courses, which focus on giving you hands-on experience to help in your placements:

  • Manufacturing (metallics and composites) increases awareness of the integration between design and manufacturing
  • Lean Awareness explores lean tools and techniques showing how they can be applied in different business areas
  • Aircraft Familiarisation gives you an understanding of the A320 aircraft. There is a visit to Bristol airport to view an in-service aircraft. Servicing, in-service operation and maintenance issues are explained to provide an in-depth understanding of the modern generation Airbus aircraft.


Impact – a training company that specialises in experiential learning – runs a behavioural development course. It aims to increase personal effectiveness and to focus Graduates on maintaining an awareness of their developing leadership capability. The programme includes outdoor activities, psychometric testing, coaching and e-learning.

Language training courses are also available.

fold faq Q. I am keen and hard working. Will my contribution be rewarded?

A. During the programme, you will have regular (bi-annual) reviews of performance and development. Depending on the outcome, you could receive up to a 10% annual salary increase.

fold faq Q. What level of remuneration can I expect to receive?

A. The starting salary for the Graduate programme is reviewed annually. 

For 2013 it will be £26,000 with a £2,000 welcome payment. Other benefits include: 


  • Membership in the company pension scheme 
  • 25 days holiday per year 
  • 35-hour working week 
  • Financial support to work towards chartered status
  • A work-life balance through flexible working in actively encouraged, with lunchtime finish on Fridays (depending on business area)



Apprenticeships in the UK

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fold faq Q: What is the salary range?

A: Currently the salary for craft apprenticeships is approximately £10,000, and £14,000 for higher supply chain and undergraduate apprenticeships.

fold faq Q. When are the college holidays?

A. Apprentices get 25 days paid holiday per year (plus bank holidays). Up to three days must be kept for the Christmas break. Otherwise you can book holidays for any other time, with the consent of your manager.

Our Broughton site operates a set shutdown period, which is subject to change each year. Broughton-based apprentices will be required to book this time as holiday (this is not the case at Filton site). 

fold faq Q. What is the start date?

A. The start date is 15 September 2014 for all apprenticeship programmes. All applicants must be able to commence employment at this date, as unfortunately, no exceptions can be made. Please note that start dates may change. 

fold faq Q. When will I expect to receive some information back from Airbus regarding my application?

A. Once your application is received, you should receive an email shortly after your application confirming that we have received and are processing  your application.

We will also be in contact when we progress your application to the next stage. If we choose not to progress with your application you will also be contacted. Additionally, we will keep applicants updated about events and key dates in the recruitment process, as necessary . Please check the email address that you provided us with regularly because we will be sending information to this email address when necessary.

fold faq Q. When will I be assessed or interviewed?

A. Assessments will start in March for craft candidates and May for undergraduate/higher supply chain apprenticeships. Please note that these dates may change, depending on the number of applications received. 

fold faq Q. What are the closing dates for applications?

A. The closing dates for applications are: 

- 14 February for craft apprenticeship 

- 31 March for higher supply chain and “undergraduate" apprenticeships    

fold faq Q. Can I do work experience or an internship (placement) at Airbus?

A. Yes. Work experience opportunities are available to Year 10, 11, 12 and Year 13 students resident in the UK as part of a National Curriculum requirement. For information about Work Experience visit the “UK school pupils” section on our website: www.airbus.com/work/early-careers/uk-school-pupils/

We also have Internships available for between 6 to 12 months for Undergraduates. For further information about Internships, visit the corresponding  section of our website: www.airbus.com/work/early-careers/undergraduates/internships/

fold faq Q. Could I move to another Airbus site in France, Germany or Spain?

A. As an international organisation, Airbus operates across several European countries and has offices around the world. Transnational mobility is certainly a possibility, if you want to pursue an international career on completion of your apprenticeship and you apply and are accepted for an overseas position. All our apprentices join an intercultural awarness courses and have the chance to apply for various programmes in France, Germany and Spain.

fold faq Q. Will I get a chance to travel?

A. As an international organisation, Airbus operates across several European countries and has offices around the world. Transnational mobility is certainly a possibility, if you want to pursue an international career on completion of your apprenticeship and you apply and are accepted for an overseas position. All our apprentices join an intercultural awarness courses and have the chance to apply for various programmes in France, Germany and Spain.

fold faq Q. What else can I do to support my application?

A. For Engineering -based apprenticeships, you could consider conducting your Year 10 work experience placement within an engineering company. You could also find out about gaining hands-on engineering experience either through family, at engineering clubs, or short courses offered by your local college of further education. Being able to demonstrate a keen knowledge of our industry is also helpful when supporting your application. For more information please refer to the "Early Careers Programmes".

fold faq Q. Do I need a foreign language?

A. Currently, this is not an essential requirement for Airbus Operations Ltd. However, given that we are a multi-national company, qualifications in French, German and Spanish are beneficial.

fold faq Q. Can I apply for deferred entry?

A. Airbus Operations Ltd reassesses its graduates requirements annually and, therefore, we are unable to support applications for deferred entry.

fold faq Q. Who can I contact should I have any questions or I have a problem with my application?

A. Should you have problems with the actual application process, please see our “Applications to the Early Careers Programmes” page. If you still have technical queries after this, please contact a member of the Apprentice Recruitment team at: +44 (0)1244 523926 or airbus-uk.apprenticeships@airbus.com

fold faq Q. What time does college start?

A. Coleg Cambria (Broughton) starts at 7.45am.  The City of Bristol College (Filton) starts at 8 am. 

(While at college, you are considered an Airbus employee and, as such, subject to the same terms and conditions of employment. Please note that discipline and punctuality are as important at college as they are in the business.

School students

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fold faq Q. Can I do work experience as part of my degree requirements?

A. Work experience for university undergraduates is available through our internships programme. Visit the "Early Careers" page for more information. 

fold faq Q. What kind of placements do you offer?

A. We offer a variety relating to manufacturing and engineering of aircraft wings and landing gear. Other support functions such as Finance and Procurement may also host students. All opportunities are listed under Broughton Opportunities and Filton Opportunities.

fold faq Q. How long is work experience?

A. Placements at Airbus last for one week.

fold faq Q. Will I get paid for work experience?

A. Our Work Experience programme is offered in line with national curricular requirements and students attend on a voluntary basis.

Programme Matcher

Why join Airbus?


Experienced Professionals

Early Careers