Material sales

Supply and availability of Airbus spares via our worldwide spares network

Worldwide spares availability and access to Airbus parts, tools, kits and supplier parts is assured by the 24/7 Customer Order Desk (COD). The COD is the single point of contact for all customer orders and is organized in three event oriented teams, the In Flight Desk (IFD), Heavy Maintenance Visit (HMV) Desk and the Aircraft On Ground (AOG) Desk. No matter what location or time zone you may be in, the Airbus COD can be contacted to support our customers’ spares orders and enquiries 24 hours a day all the year round.

Our COD is built to support our customers’ spares needs for unanticipated events, maintenance events and daily operations to ensure their aircraft can fly when they expect them to. The organisation into AOG Desk and in Flight Desk allows for a centralisation of expertise in each area and the COD staff act as focal point for our customers. Additionally, the HMV Desk is designed to support our customers’ aircraft in maintenance, covering all order priorities for maintenance events.

Customers can manage all their spare parts management activities through our on-line portal AirbusSpares, inquiring for parts information and placing their orders electronically with state-of-the-art portal functionalities. Direct access' to our parts availability, technical data, prices, real time ordering and tracking system allow our customers to cut down administration and research time. The AirbusSpares portal was designed to best match their operational procurement processes.  Airbus is continuously developing further steps to enhance on-line customer support to provide functionality and cost savings offered by digital formats.

On a global stores area of 66,000 sqm in Hamburg, in regional spares centres in Washington, Beijing and Dubai, with satellite stores in Frankfurt, Singapore and Shanghai, Airbus stocks about 3.6 million parts and tools representing more than 120,000 and 20,000 different part numbers. With this global stores network Airbus coordinates the worldwide support of all Airbus aircraft with spare parts, tools and modification kits.

• Seven spares centres in five regions
• Serving 400 customers in more than 170 destinations worldwide
• 3,6 Mio spare parts and 150,000 tools on stock
• 66,000 sq. metres of storage surface
• Over 600 employees