Customer supportand services

Material, logistics and suppliers

First class support and innovative services 24 hours / 365 days

Airbus material, logistics and suppliers support the complete life cycle for all Airbus aircraft regardless of the age with a full portfolio of flexible value-adding material management services and tailored support modules according to customer needs.  

This allows Airbus customers to concentrate on their core business - the safe and cost-effective operation of their aircraft. Knowing that keeping our customers’ fleet in the air is essential to our customers’ success we are dedicated to delivering the right part, at the right place, at the right time and at the right cost.

First class support and innovative services 24 hours / 365 days

Providing state of the art material planning, assuring worldwide material availability, offering innovative logistics and inventory management services and allowing our customers to rely on Airbus to get the best from our suppliers are part of a modular service portfolio offered by Airbus that helps operators achieve higher utilisation times. As a single point of contact for all material management needs Airbus listens to its customers and acts accordingly.

Contact us at: spares.marketing@airbus.com.

First class support and innovative services 24 hours / 365 days

How to find us

Worldwide reach, coordinated from Hamburg

Airbus stocks over 120,000 different part numbers worldwide, with coordination handled through the operation at Hamburg-Fuhlsbuettel, Germany. This centre has a storage area of 65,650 square metres and also offers a large number of logistics, inventory and supplier services for customers to ensure safe and cost-effective Airbus aircraft operations. In addition to Hamburg-Fuhlsbuettel, Airbus has regional spares centres in Washington, Beijing and Dubai, with satellite stores in Frankfurt and Singapore. Download the guide with directions to the Hamburg-Fuhlsbuettel centre.

Did you know?

Airbus has an international network of support centres, training centres and spares' stores as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.

 

Related publications

FAST technical magazine - #51

FAST technical magazine

The January 2013 edition of Airbus’ FAST technical magazine covers a wide range of topics, led by a feature article on the autonomous eTaxi system – which provides a number of operational and environmental benefits. This issue also focuses on the A320 Family Sharklet retrofit, optimised spare parts investment and more. 

Download the magazine as a .pdf file (10.6 MB)