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Supplier support

Getting world class supplier support

Airbus maintains a management and facilitation role for bilateral dealings with suppliers – managing the customer-supplier relationship, and ensuring suppliers’ performance in product, service and cost is kept at the highest level. Airbus has established a policy for bilateral dealings between customers and suppliers and maintains a management and facilitation role to ensure the success of this working method.

Airbus support standards are specified in the Supplier Support Conditions (SSC). Airbus further identifies areas where improvements can be made in the supply chain and implements action plans to achieve those improvements by actively collaborating with our suppliers, which facilitates customers’ in-service issues with suppliers and manages suppliers’ performance in line with purchase conditions.

Supplier Parts and Tool Packages – Being ready for a smooth take-off

Prior to a new aircraft’s service entry, the operator’s activities increase due to the organisation of the entry-into-service and the Initial Provisioning (IP) of parts and tools. Negotiations with numerous suppliers are held in order to be prepared for the new aircraft and the upcoming maintenance tasks.

An increasing number of customers want to reduce their workload at entry-into-service and shift responsibility of the initial parts procurement and logistics fully to Airbus, which packages and guarantees spares availability for a smooth service entry.

Did you know?

Some 10 to 15% of an airline’s direct operating costs come from aircraft maintenance. Having the right offer for all maintenance and engineering related services is therefore essential to efficiently support the airline in its everyday business.


Related publications

  • FAST A380 Special Edition / November 2016
    - Operational versatility of the A380
    - The solution for airlines and airports
    - Pilots at the controls of the A380
    - Passenger experience
    - Ensuring the best A380 cabins
    - Innovative systems and aircraft design
    - Capability and profitability enhancements
    - Service packages to optimise operations
    - Field representatives

    Download the magazine as a .pdf file (13.27 MB)

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