Engineering & Maintenance

Airbus actively supports the business success of its customers and contributes to the overall competitiveness of their Airbus aircraft fleet by providing them with top class engineering and technical support.

To help them optimize their aircraft maintenance and reliability, operators are provided with recommendations for aircraft reliability improvements, maintenance costs’ analysis and courses, and above all, with the right technical solutions in a timely manner.

For a more cost effective management of technical documentation, efficient ‘zero paper’ digital technical data solutions are offered that enable airlines to achieve significant cost savings.

To minimize Aircraft-On-Ground time for trouble-shooting or repairs, AIRTAC, a state-of-theart centre with dedicated specialist engineers and fitted with the most innovative technology operates 24 hours, 365 days a year. AIRTAC is part of a wider call centres approach that provides all Airbus operators with a global 24/7 assistance for all Aircraft-On-Ground matters.

In the scope of the “Enhanced support”, a process innovated for A380 customers, AIRTAC is providing analysis and recommendations to customers even before they request it, or before the aircraft lands, through satellite and ground communication networks linking the aircraft, the airline, Airbus and suppliers. “Enhanced Support” helps also improve engineering efficiency by quickly identifying recurrent events and minimizing the time to develop and implement the technical fix.

Airbus network of Maintenance, Repair and Overhaul centres (the Airbus MRO network), which comprises 16 members to date, offers competitive, quality maintenance services to Airbus customers worldwide for all Airbus aircraft families (from the A300/A310 Family to the A380) through extended cooperation with experienced MRO providers.

Already the results of the MRO Network’s first operations have been very positive with customer satisfaction reaching very high levels. Two new members joined the MRO (Maintenance Repair and Overhaul) Network, Mexicana MRO Services and Abu Dhabi Aircraft Technologies.

See the Technical data page for access to the full info available