FHS Customer benefits

Airbus FHS solutions can be valued around the following primary customer benefits:

• Integrated and optimised processes

The FHS offer contributes to simplified customer fleet operations through a single contract, with Airbus delivering turnkey solutions. Services are integrated with OEMs and best-in-class MRO partners selected by Airbus. Warranty to OEMs are delegated to Airbus and then managed by the FHS team. 

In addition, the traditional link with Airbus support will be facilitated by FHS agreement, which provides a global solution to customers.

• Financial efficiency and cost optimisation

Airbus Flight Hour Services is the perfect solution for cash optimisation, as customers will benefit from significant financial advantages:

- Cash-out and up-front investments will be limited
- Maintenance costs are fully predictable, as Airbus offers long-term visibility under fixed prices 
- Costs are optimised, with both direct and indirect maintenance costs minimised thanks to reduced logistics, administration and operations costs. The FHS solution also generates economies of scale by its industrial setup, in comparison to traditional in-house solutions. 

• Airbus added value

Strong customer support

Aimed at simplifying daily operations, Airbus material and engineering services – as well as its customer order desk – are available 24/7 to support all material transactions. 

Efficient delivery process

A powerful and committed delivery process follow-up is implemented for each contract, with some dedicating an on-site Airbus team in select cases. This delivery team manages FHS contracts to provide customers a high level of performance and services.

OEM and MRO performance monitoring and optimisation

Airbus’ FHS solution provides a high-value repair service. As its repair activities primarily are completed by OEMs, Airbus delivers a better quality of service consistent with the latest standards, compared to traditional MROs.

As an aircraft manufacturer, Airbus is able to leverage OEM and MRO performance to develop and implement new solutions. Airbus has developed strong management capabilities toward its suppliers, which allow the company to monitor and optimise their capabilities to reach best-in-class performances. 

Within its customer support organisation, Airbus has a dedicated team of 70 employees working for supplier support monitoring. Their role is to follow and manage supplier performance in order to meet customer requirements.

Airbus experience & expertise
The FHS solution delivers reliability monitoring and continuous updates to the latest standards thanks to Airbus’ fleet-wide knowledge and configuration management. 
As a result of a privileged link with Airbus’ aircraft design office, the FHS solution can be proactive in terms of developing new service bulletins. Airbus also is uniquely positioned to capitalise on its global technical knowledge. In addition, the company’s strong know-how in maintenance programmes enhances maintenance and engineering operations.
Airbus ensures a commitment at product and service levels to maximise aircraft value, allowing the company to provide customers with significant cost savings, less operational interruptions and more flight hours. 
Airbus performance commitment
Airbus knows how to streamline all the synergies to make customer aircraft ready for daily flight. Thanks to its range of services, the company commits to a high level of guarantees in terms of component availability and aircraft on-time performance. It allows for secure airline costs and revenues thanks to improved or guaranteed fleet performance and availability. 

• Outstanding results from in-service experience

To date, Airbus has Flight Hour Services assets positioned in Kuala Lumpur, Singapore and London Heathrow, providing a high level of competitiveness.  The company also developed its services capabilities on the A320, A330, A340 and A380. 

Our A340-500 ultra-long-haul all business class fleet requires undisputed passengers’ satisfaction based on absolute fleet reliability. The exceptionally high performance today of our A330 fleet under FHS-TSP gives us confidence to apply this successful concept to our A340-500 fleet. 

– Mervyn Sirisena, Singapore Airlines Senior Vice President Engineering