Customer supportand services

Flight Hour Services

Embracing industry best practices to optimize your operations

Tailored solutions delivering Aircraft availability and on time performance

Tailored solutions delivering Aircraft availability and on time performance

Adaptability and innovation are paramount to face the challenges of today’s aviation environment. Because one size cannot fit all, it is essential for us to match different business models, thus to deliver each of our customers with the perfectly fitted outsourcing solution. 

Airbus Flight Hour Services (FHS) delivers a comprehensive platform of solutions ranging from components' repairs and spare parts services, up to airframe maintenance, engineering and fleet technical management. 

Flight Hour Services’ architecture is based on an interactive partnership amongst industry original players: OEM (Original Equipment Manufacturer), top ranking MROs (Maintenance, Repair and Overhaul) organisations and Airbus Customer Services.

Leading to success

Expertise, reliability, quality and cost-efficiency are the cornerstones of the FHS integrated solutions. Based upon these principles, FHS solutions are designed in the spirit of flexibility and customisation.

Open the gate to simplicity

Cost optimization

Airbus takes ownership in spare parts inventories to guarantee customer on-site stock and worldwide pool service. FHS alleviates the financial burden of upfront investments.

Thanks to FHS focus on the operational interruption reduction, internal costs are decreased and passenger satisfaction is increased.

Peace of mind

FHS integrate the management of more than 100 suppliers: OEMs, overhaul providers, MROs, forwarders and warehousing agents. The multiple transactions and administration tasks required to guarantee that your aircraft is timely ready for dispatch becomes Airbus duty and commitment.

Integration

Flight Hour Services customers just log on the FHS portal to place their order. The tool then manages the entire logistics flow and enables all business actors to secure the guaranteed performance level so that the serviceable component is delivered where and when needed.

Reliability focus

Thanks to our 360° vision over the Airbus fleet experience, we continuously monitor components’ reliability. On one hand, we pro-actively monitor removal rates, shop findings, ageing effects; on the other hand, we propose and apply technical resolutions, thus minimizing unscheduled downtime.

A modular approach matching a diversity of expectations

A modular approach matching a diversity of expectations

Contact

fhs.solutions@airbus.com

Did you know?

Airbus has an international network of support centres, training centres and spares' stores as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.