Customer supportand services

Airport operations

A Collaborative Approach

Aircraft rely on airport infrastructure to operate in a safe and efficient manner.   Because all airports are different, Airbus works together with the involved stakeholders – including airlines, airports, civil aviation authorities, and ground handling companies – to facilitate daily aircraft operations.  

As part of this commitment, Airbus is able to calculate, simulate and optimise the time needed for aircraft turnarounds, and it can perform compatibility assessments for its aircraft with existing handling and servicing equipment – along with supporting the development of new ground support equipment.

Preparing the future

Airport operations also shape the aircraft of the future, and Airbus is actively involved in future airport development and rulemaking to understand and better optimise its products for the operations of today and tomorrow.

Airbus’ open approach to collaboration and partnership has been part of its philosophy since the company was created 30 years ago.  In defining new aircraft, the company always has sought the input of its customers and those who will handle the jetliners in daily operations.  One of the best illustrations of this approach was the global working group established as Airbus defined the A380, which ensured this world’s largest airliner’s compatibility with airports around the world from the day it entered revenue service.

Resources

A full range of documentation and publications are available from Airbus with useful airport operations information for airlines, airport planners, airport operators and rescue personnel.  This includes aircraft characteristics manuals for airport planning, aircraft rescue charts, pavement load bearing publications, and general information documentation on Airbus aircraft. 

Links to other websites

• ICAO: http://www.icao.int/
• New Larger Aeroplane Forum: http://www.ecac-ceac.org//nla-forum/
• Aeronautical Information Services websites available on the Eurocontrol website:  http://www.eurocontrol.int/
• IATA: http://www.iata.org/
• SAE: http://www.sae.org/
• ISO: http://www.iso.org/
• FAA, NAPTP: http://www.airporttech.tc.faa.gov/

Did you know?

Airbus has an international network of support centres, training centres and spares' stores as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.

 

Related publications

FAST technical magazine - #51

FAST technical magazine

The January 2013 edition of Airbus’ FAST technical magazine covers a wide range of topics, led by a feature article on the autonomous eTaxi system – which provides a number of operational and environmental benefits. This issue also focuses on the A320 Family Sharklet retrofit, optimised spare parts investment and more. 

Download the magazine as a .pdf file (10.6 MB)