Customer supportand services
… / Scope of services

Scope of services

Scope of activities

Maintenance & Engineering

  • Maintenance & engineering assessment (best industry practices)
  • EASA Part 145 regulatory approval support 
  • First base maintenance check assistance
  • Maintenance check performance (process optimisation)
  • Maintenance means definition & optimisation 
  • Maintenance programme & planning optimisation
  • MCC implementation assistance 
  • Reliability services 
  • Airlines economics services 

Material Management: 

  • Spares management process appraisal
  • Spares inventory review 
  • Warehouse advisory assistance

Flight Operations:

  • Flight operations organization assessment
  • Flight operations monitoring (FOM) assessment
  • Aircraft performance monitoring (APM) consulting
  • Safety management system

Training:

  • Airbus training  “as-is” assessment
  • Airbus training programme review and improvement
  • Assistance to APT or to ACT implementation
  • Assistance to upgrade to command training programme
  • Support to training equipment selection, acceptance and qualification
  • Training centre implementation or enhancement 
  • Training regulatory approval support

Advanced Tools:

  • Maintenance information system
  • RFID consulting
  • Flight operations information system 

AIRSTART:

  • Service assistance for customers starting or re-shaping their organisation
  • Know-how transfer and coaching, from design to implementation

Fuel & Flight Efficiency:

  • Scope: flight preparation, flight operations, maintenance and engineering 
  • Troubleshooting of existing context,  processes and procedures and results
  • Solutions’ design and assistance for implementation
  • Customized cost effective recommendations

Did you know?

Airbus has an international network of support centres, training centres and spares' stores as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.

 

Related publications

FAST technical magazine - #51

FAST technical magazine

The January 2013 edition of Airbus’ FAST technical magazine covers a wide range of topics, led by a feature article on the autonomous eTaxi system – which provides a number of operational and environmental benefits. This issue also focuses on the A320 Family Sharklet retrofit, optimised spare parts investment and more. 

Download the magazine as a .pdf file (10.6 MB)