Customer supportand services
… / Customer benefits

Customer benefits

Since its launch in 2004, more than 200 projects have been successfully delivered by Airbus Consulting Services. Airbus’ approach is to propose efficient recommendations and customised solutions based on the following added value:

  • Airbus offers a dedicated team of consultants with various experts in all fields of Customer Services & Support, covering a wide diversity of competencies within EADS completed with specific skills through our network of partners
  • Always customised to a specific customer context, robust and successful methodologies
  • On-site presence at specific phases
  • Provide Airbus expertise and benchmark with industry standards

Customers’ voices

“Airbus performed a Fuel & Flight Efficiency project focused on diagnosis with Air Arabia, covering a fleet of 30 A320. Since Air Arabia was already experienced with its own fuel conservation program, the objective given by Air Arabia was for the Airbus Consulting team to validate and quantify their current initiatives. The Airbus Consulting team also identified areas of improvements and defined potential savings achievable. The immediate implementation of new initiatives is already bringing benefits for the airline.

Mr. Ismail Mohamed
Director of Engineering Air Arabia Airlines
(feedback on fuel efficiency)


”The training they provided for us is one of a kind. This capability is important because when we approach airlines about performing maintenance on their fleet, we can say we learned from Airbus, we work together with Airbus. That’s something significant. It’s a big reference.

MRO company Managing Director, Serbia,
(feedback on maintenance and engineering)

“We fully agree with the conclusion of Airbus and are speeding up the rectifying process of the observed items. We would like to thank the Airbus team for their help, the valuable discussions, the presentations they provided and all the co-operation they gave in finding solutions for questions and problems.”

Airline COO, Asia-Pacific region
(feedback on flight operations)


“Airbus performed a Advanced Tool Consulting Service focused on RFID application development for TAP M&E Engine Shop aiming at tracking engine part along TAP engine repair process (...) the objective given by TAP was for the Airbus Consulting team to improve turnaround time and quality.

(...) the deployment the of new technology is already bringing benefits for TAP M&E in the first year of operations”

Fernando Ferreira Matos
Head of Information Technologies TAP Maintenance & Engineering
(feedback on advanced tools)

Did you know?

Airbus has an international network of support centres, training centres and spares' stores as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.

 

Related publications

FAST technical magazine - #51

FAST technical magazine

The January 2013 edition of Airbus’ FAST technical magazine covers a wide range of topics, led by a feature article on the autonomous eTaxi system – which provides a number of operational and environmental benefits. This issue also focuses on the A320 Family Sharklet retrofit, optimised spare parts investment and more. 

Download the magazine as a .pdf file (10.6 MB)