Support
At the service of customers, 24/7
Airbus Customer Services’ prime role is to help its customers operate their Airbus fleet safely, profitably and satisfy their passengers.
A team of more than 3,000 people cover all areas of support from technical and spare parts, to crew and personnel training and aircraft upgrades. Hundreds of technical specialists provide around-the-clock advice and assistance to Airbus customers 24 hours a day, 7 days a week.
Additionally, there are more than 290 customer support representatives positioned around the world in more than 150 cities close to the airlines they serve, and an international network of support centres (Toulouse, Washington D.C. and Beijing), training centres and spares’ stores.
Did you know?
Airbus has an international network of support centres, training centres and spares' stores as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.
Related publications
FAST technical magazine - #51
The January 2013 edition of Airbus’ FAST technical magazine covers a wide range of topics, led by a feature article on the autonomous eTaxi system – which provides a number of operational and environmental benefits. This issue also focuses on the A320 Family Sharklet retrofit, optimised spare parts investment and more.
Download the magazine as a .pdf file (10.6 MB)
Creating added value while minimising environmental impact at every step of the aircraft life-cycle:
Around the clock... around the world
Out-sized cargo transport
NEW! Supporting “Plant a Pledge”, the largest land restoration initiative ever
Thinking global, acting local
Oman Air orders three A330-300 aircraft
NEW! Follow the industrial adventure of the A350 XWB by regularly visiting the www.a350xwb.com dedicated website
Application process and link to EADS online e-Recruiting tool 
FAST magazine
AirbusWorld
Aircraft families
Customers
Eco-efficiency
Field service