Customer support & services


At the service of customers, 24/7

Airbus Customer Services’ prime role is to help its customers safely and profitably operate their Airbus fleet, while satisfying their passengers.

A team of approximately 4,000 people cover all areas of support – from technical and spare parts, to crew and personnel training and aircraft upgrades. Airbus supports safety of airlines operations and the highest level of customer satisfaction through the most complete portfolio of services. Hundreds of technical specialists provide around-the-clock advice and assistance to Airbus customers 24 hours a day, 7 days a week. 

Additionally, there are more than 290 customer support representatives positioned around the world in more than 150 cities close to the airlines they serve, and an international network of support centres (Toulouse; Washington, D.C.; and Beijing), training centres (Toulouse, Beijing, Miami, Hamburg and Bangalore), plus spares facilities worldwide.

With up to 30 years of customer relationships, Airbus Customer Services contributes to airlines’ profitability by developing competitive world class services, tailored to individual customer needs.

Airbus Customer Services adapts its offer to satisfy airlines specific outsourcing policy and needs.



Did you know?

Airbus has an international network of support centres, training centres and spares stores, as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.


Related publications

  • FAST #55 / January 2015
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    Download the magazine as a .pdf file (6.56 MB)

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