Support & Services

Support & Services

SUPPORTING CUSTOMERS 24/7

Airbus customers never fly alone.

For Airbus, establishing high-quality relationships across its global customer base is paramount.  It is for this reason the company closely follows changing dynamics in the aviation sector, so in turn Airbus can provide tailor-made services that match – or exceed – each customer’s unique needs.

Proximity is a key element in maintaining these strong relationships, which is why Airbus has considerably increased its global footprint in recent years – bringing the company closer to customers in order to better understand them and respond accordingly. 

A team of more than 5,000 professionals from 50 different nationalities – who are united by a passion for aviation, as well as their desire to help customers fly Airbus aircraft safely and efficiently – cover all areas of support, leveraging the most complete portfolio of end-to-end lifecycle solutions: “Services by Airbus.”

Under this organisation, each and every customer is assigned a Customer Support Director who acts as a focal point and coordinates the implementation of any necessary services. In addition, more than 250 field service representatives are positioned in approximately 150 cities close to the airlines they serve. 

This proximity is strengthened by Airbus’ robust international network of support, training, maintenance and engineering facilities, as well as its materials and logistics centres. 

Hundreds of Airbus technical specialists provide around-the-clock customer assistance 24 hours a day, seven days a week.

Airbus Upgrade Services - Cabin and related systems (02:04)

22 May 2012

The cabin creates experience that airlines want to give to theirpassengers. Travellers' expectations in terms of comfort and servicescontinuously evolve following global trends and aircraft operators canadapt their cabin to suit. Airbus Upgrade Services provide airlines withthe highest standard of integrated services, from light cabinrefurbishment to full cabin reconfiguration.

More videos (13 videos)
Airbus Upgrade Services - Cabin and related systems
(02:04)
Airbus Upgrade Services - Systems and airframe
(02:02)
Enjoy your Flight Hour Services
(01:59)
ADOC: Your documentation management online solution
(02:42)
Airbus SMS Toolkit
(03:15)
Introducing AirPl@n from Airbus
(02:44)
Sharklet retrofit: Redefining performance with style
(01:23)
AiRTHM: Service excellence for the A380 and A350 XWB
(03:25)
AIRTAC: Keeping Airbus fleets flying safely and efficiently
(04:20)
Airbus ROPS: Landing within the runway length in all conditions
(04:16)
The new Airbus Asia Training Centre opens in Singapore
(01:57)
Reaching new horizons together: Airbus Asia Training Centre
(03:19)
Airbus takes a “heads-up” approach to HUD retrofit
(02:09)
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Did you know?

Airbus has an international network of support centres, training centres and spares stores, as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.

 

Related publications

  • FAST A380 Special Edition / November 2016
    - Operational versatility of the A380
    - The solution for airlines and airports
    - Pilots at the controls of the A380
    - Passenger experience
    - Ensuring the best A380 cabins
    - Innovative systems and aircraft design
    - Capability and profitability enhancements
    - Service packages to optimise operations
    - Field representatives

    Download the magazine as a .pdf file (13.27 MB)

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