Support & Services

Support & Services

SUPPORTING CUSTOMERS 24/7

Airbus customers never fly alone.

For Airbus, establishing high-quality relationships across its global customer base is paramount.  It is for this reason the company closely follows changing dynamics in the aviation sector, so in turn Airbus can provide tailor-made services that match – or exceed – each customer’s unique needs.

Proximity is a key element in maintaining these strong relationships, which is why Airbus has considerably increased its global footprint in recent years – bringing the company closer to customers in order to better understand them and respond accordingly. 

A team of more than 5,000 professionals from 50 different nationalities – who are united by a passion for aviation, as well as their desire to help customers fly Airbus aircraft safely and efficiently – cover all areas of support, leveraging the most complete portfolio of end-to-end lifecycle solutions: “Services by Airbus.”

Under this organisation, each and every customer is assigned a Customer Support Director who acts as a focal point and coordinates the implementation of any necessary services. In addition, more than 250 field service representatives are positioned in approximately 150 cities close to the airlines they serve. 

This proximity is strengthened by Airbus’ robust international network of support, training, maintenance and engineering facilities, as well as its materials and logistics centres. 

Hundreds of Airbus technical specialists provide around-the-clock customer assistance 24 hours a day, seven days a week.

Airbus Upgrade Services - Systems and airframe (02:02)

22 May 2012

As air traffic demand increases over the coming years, the aviationsector must cater for the new systems requirements to support thegrowth. Airbus Upgrade Services offer the latest technology standards interms of avionics, aircraft capability and performance. The drivers forsuch enhancements may be safety, or simply the need for more efficientflight trajectories. Upgrades can enable new levels of efficiencyassociated with reduced costs, time, fuel consumption and importantlyemissions, whilst maintaining the highest air safety standards.

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Did you know?

Airbus has an international network of support centres, training centres and spares stores, as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.

 

Related publications

  • FAST A380 Special Edition / November 2016
    - Operational versatility of the A380
    - The solution for airlines and airports
    - Pilots at the controls of the A380
    - Passenger experience
    - Ensuring the best A380 cabins
    - Innovative systems and aircraft design
    - Capability and profitability enhancements
    - Service packages to optimise operations
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    Download the magazine as a .pdf file (13.27 MB)

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