Customer supportand services

Support

At the service of customers, 24/7

Airbus Customer Services’ prime role is to help its customers operate their Airbus fleet safely, profitably and satisfy their passengers.

A team of more than 3,000 people cover all areas of support from technical and spare parts, to crew and personnel training and aircraft upgrades. Hundreds of technical specialists provide around-the-clock advice and assistance to Airbus customers 24 hours a day, 7 days a week.

Additionally, there are more than 290 customer support representatives positioned around the world in more than 150 cities close to the airlines they serve, and an international network of support centres (Toulouse, Washington D.C. and Beijing), training centres and spares’ stores.

Did you know?

Airbus has an international network of support centres, training centres and spares' stores as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.

 

Related publications

FAST technical magazine - #51

FAST technical magazine

The January 2013 edition of Airbus’ FAST technical magazine covers a wide range of topics, led by a feature article on the autonomous eTaxi system – which provides a number of operational and environmental benefits. This issue also focuses on the A320 Family Sharklet retrofit, optimised spare parts investment and more. 

Download the magazine as a .pdf file (10.6 MB)