Taking pride in providing customers with unrivalled expertise, Airbus’ staff of more than 2,750 people is dedicated to ensuring that customers benefit from the highest standards of productivity, efficiency and safety. Airbus integrates new developments and technological advancements whenever possible, providing significant benefits for customers who receive the most modern and efficient services available on the market.
As an OEM (Original Equipment Manufacturer) Airbus understands its aircraft better than anyone, but with a maintenance portfolio that offers significant multi-fleet options, customers can maximise their profits by ensuring that the highest quality of care and expertise is applied on every Airbus product.
With a long history of successful collaborations, Airbus understands the customer’s needs and places them at the heart of all operations. To ensure maximum aircraft availability and reliability, Services by Airbus offers a wide range of services and consultation on maintenance and engineering and material management to operators, OEMs and MROs (Maintenance Repair and Overhaul centres).
Airbus has the flexibility to offer a full range of services that can be tailored for any potential customer – covering everything from tools, consumables and expendables to proprietary and standard part management and distribution through SATAIR Group; as well as full maintenance solutions with Airbus Flight Hours Services and Tailored Support Package, which includes components, airframe and engineering.
Capitalising on the modern trend of digitalisation to provide more advantages to customers, Airbus optimises the use of data to allow insightful, fast and accurate decision making through innovative e-solutions and Airbus Smarter Fleet®.
With a worldwide presence, Services by Airbus offers local solutions with a global reach; limiting the time aircraft are on the ground for maintenance.
The Airbus Technical Aircraft-on-ground Centre (AIRTAC) is a state-of-the-art facility with dedicated specialist engineers and innovative technology, operating 24 hours a day, 365 days a year. AIRTAC is part of a wider customer service approach that provides all Airbus operators with global around-the-clock assistance for all aircraft-on-ground matters.
Airbus is constantly looking for ways to improve support for airlines by providing reliable fleets that have the highest safety levels and dispatch rates. To achieve this level of support, Airbus Customer Services has focused on improving relations with the MRO community to optimize maintenance efficiency and customer satisfaction.
The Airbus Technical Aircraft-on-ground Centre (AIRTAC) is a state-of-the-art facility with dedicated specialist engineers and innovative technology, operating 24 hours, 365 days a year. AIRTAC is part of a wider customer service approach that provides all Airbus operators with global around-the-clock assistance for all aircraft-on-ground matters.
Airbus is constantly looking for ways to federate support for airlines and secure the highest safety levels, dispatch rate and reliability of its worldwide fleet. For such support, Airbus Customer Services has recognised the central position of MRO operators and wishes to boost this relationship with the MRO community for maintenance efficiency and customer satisfaction.
Did you know?
Some 10 to 15 per cent of an airline’s direct operating costs come from aircraft maintenance. This means that having the right system for all maintenance and engineering services is essential to efficiently support the airline in its daily operations.
FAST A380 Special Edition / November 2016- Operational versatility of the A380
- The solution for airlines and airports
- Pilots at the controls of the A380
- Passenger experience
- Ensuring the best A380 cabins
- Innovative systems and aircraft design
- Capability and profitability enhancements
- Service packages to optimise operations
- Field representatives