Support & Services

Support & Services

SUPPORTING CUSTOMERS 24/7

Airbus customers never fly alone.

For Airbus, establishing high-quality relationships across its global customer base is paramount. It is for this reason the company closely follows changing dynamics in the aviation sector, allowing Airbus to consistently provide tailor-made solutions and services that meet – or exceed – each customer’s unique needs. Airbus’ position at the forefront of the aviation industry is a consequence of the company’s commitment to setting the standard for consistent innovation and superior customer care. 

A team of more than 5,000 professionals from 50 different countries – who are united by a passion for aviation and unparalleled expertise, as well as a desire to help customers fly Airbus aircraft safely and efficiently – cover all areas of support and services. Under this framework, every customer is assigned a Customer Support Director who acts as a focal point and coordinates the implementation of any necessary assistance. In addition, more than 250 field service representatives are positioned in approximately 150 cities, near the airline they serve. 

Proximity is a key element in maintaining such strong relationships, which is why Airbus has considerably increased its global footprint in recent years – bringing the company closer to its customers to streamline the process of understanding and solving issues accordingly. This proximity is strengthened by Airbus’ robust international network of support, training, maintenance and engineering facilities, as well as its materials and logistics centres around the world.

Hundreds of Airbus technical specialists provide around-the-clock customer assistance 24 hours a day, seven days a week.

Aviation companies are increasingly under pressure to optimize costs and improve operational efficiency. As a result, most operators are more and more focused on core activities and seeking a trusted partner to bring added value to their business with the most innovative solutions and advanced technologies available. Airbus Customer Services has listened to this market expectation and, leveraging full Airbus capabilities, is bringing the solution: “Services by Airbus,” a complete portfolio of end-to-end life cycle solutions.


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Did you know?

Airbus has an international network of support centres, training centres and spares stores, as well as 160 field offices around the world where nearly 300 resident customer support managers assist airlines in their daily operations.

 

Related publications

  • FAST A380 Special Edition / November 2016
    - Operational versatility of the A380
    - The solution for airlines and airports
    - Pilots at the controls of the A380
    - Passenger experience
    - Ensuring the best A380 cabins
    - Innovative systems and aircraft design
    - Capability and profitability enhancements
    - Service packages to optimise operations
    - Field representatives

    Download the magazine as a .pdf file (13.27 MB)

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