Airbus launches enhanced Customer Support Network in India

Airbus has launched an enhanced Customer Support Network in India which combines numerous individual Field Service support stations into one integrated team. Through this network Airbus now has a continuous and extended Field Service presence, operating from two city hubs at Mumbai and Delhi, to offer 24/7 regional support and services. Combined with Airbus Training India (ATI) and the Flight Operations Team in Bangalore, Airbus will provide a real local support footprint.

“Airbus’ customers will now see an integrated team based in India,” said Didier Lux, EVP of Airbus Customer Services. “This initiative will pilot the way for a global deployment of this structure to enhance support coverage for all our customers.”

In addition, a new position of Head of Airbus Field Service will be the local focal point for airline customers in the region, and will work closely with the aviation authorities, manage on-site technical assistance teams and act as the primary communication interface between operators and Airbus’ functions including: Programmes; Maintenance & Engineering; Material Logistics & Suppliers; Training, and Flight Operations.

This Field Service initiative is part of Airbus’ evolution of its Support and Services organisation in the region given the continued and rapid fleet growth in the coming years. To sustain domestic and international growth in India alone, the region needs around 1,040 more aircraft by 2030. Furthermore, domestic India traffic will become the fifth largest flow by 2030, enjoying a six-fold increase, with an expected average annual growth of 9.8%.