Customers in the Americas benefit from the full-service spares support that is available worldwide from Airbus, as well as 24-hour-a-day order desk services for all their maintenance and repair needs.
The Airbus Americas Customer Services Spares Center has more than $200 million of spares stocks in its warehouse, and provides rapid-response, high quality service to all airline operators in the region
The center is strategically located in Ashburn, Virginia, near Washington, D.C.’s Dulles International Airport, and is operated by a staff of 90 Airbus employees. Its stock of some 70,000 part numbers ranges from the smallest components to large elements such as flaps, rudders and passenger doors – representing nearly all of the proprietary hardware used on Airbus aircraft.
A customized lead-time program matches the center’s spares support to an airline’s specific needs, and the 24-hour-per day response center ensures that requests for critical parts are handled immediately.
As with all of Airbus Americas Customer Services, the spares center is evolving in order to meet airlines’ changing requirements in today’s challenging economic environment. As an example, the center now has more than 1,500 tools and ground support equipment available for lease, allowing airlines to use this hardware based on their specific needs.
The 110,000-sq. ft. spares center is part of Airbus’ global network, which also includes the Hamburg, Germany spares headquarters, a Chinese spares center in Beijing, and regional warehouses in Frankfurt and Singapore.