… / Customer support

Customer support

Middle East Training Centre

In 2005, Airbus Flight Crew Training established a presence in Dubai, UAE through the utilisation of the Emirates CAE Flight Training (ECFT). ECFT delivers training for Airbus aircraft in close proximity to Middle Eastern and North African customers and in 2013 expanded to a second facility – located in the Dubai Silicon Oasis commercial park – to meet this region’s demand. 

For more information:
Telephone: +971 4 218 7198

Airbus Spares Centre

Airbus Spares Centre

As part of Airbus’ worldwide support presence and in order to provide enhanced support to airlines in the region, Airbus opened the Airbus Material and Logistics Centre in the Dubai Airport Free Zone (DAFZ) in the United Arab Emirates in April 2008.

The Material and Logistics Centre covers over 2,700 square metres of storage space and office facilities ensuring optimised logistics and efficiency. As of August 2013, the centre stocks more than 11,000 different parts with some 128,000 items at any one time, offering customer support and aircraft spares distribution to regional and worldwide destinations 24 hours a day.

The Centre hosts an avionics and electronics repair station and a vendor village providing state of the art business centre services as well as office and storage facilities for original equipment manufacturer (OEMs) to enable commercial and technical support with optimised delivery lead times.

The facility is fully air conditioned and humidity controlled and is an integrated part of the Airbus Quality System, with approvals from the General Civil Aviation Authority (GCAA) of the United Arab Emirates, as well as the European Aviation Safety Agency (EASA).

For more information:
Telephone: +971 4 299 8080
Fax: +971 4 299 0606

Airbus Resident Customer Support Managers

As part of Airbus support concept, Airbus has approximately 300 Resident Customer Support Managers (RCSM) at nearly 160 locations worldwide.  

Airbus has RSCMs at a number of locations throughout the Middle East and Northern Africa. The RCSMs work on site with airlines to ease the introduction of new Airbus aircraft into an airline’s fleet. 

They provide 24/7 on site technical advice, support and to help ensure the safe operation of an airline’s aircraft. This helps ease the entry into service of new aircraft and allows airlines to maximise the utilisation of their Airbus fleet.