Airbus is introducing a new corporate jet customer care centre (C4you) for its private jet customers, aimed at providing dedicated access to an experienced team.
Customers will be able to get technical advice on both their airframe and their cabin through a single point of contact C4you@airbus.com
and will also be able to benefit from packaged services, such as arrangements to implement service bulletins (SBs).
They will be able to benefit from the more than 120 years of experience of a team of four dedicated professionals, co-located within Airbus’ Airtac centre in Toulouse, who will be complemented by field service representatives that are based in Asia and the Middle East.
In addition to flying fewer hours than airliners, corporate jets are typically operated by small teams, and Airbus has long recognised the need to provide additional support to complement the technical advice, training and spares that is provided to all of its 500-plus customers and operators.
The new C4you service thus adds to the tailored support that Airbus already provides to its private jet customers, through services such as dedicated customer support directors, low utilisation maintenance programmes, and flight hour services.
The aim is to help customers and operators get the best out of their Airbus aircraft, by helping them to fly efficiently, as well as safely, whatever their operation, and wherever they fly.
Airbus corporate jets share the same basic airframes and engines as the world’s most modern airliner family, from which they are derived.
They differ mainly in having private cabins and, in the case of those derived from the A320 Family, additional features - such as extra fuel-tanks for intercontinental range, built-in airstairs for airport autonomy and a richer specification.
This means that Airbus corporate jet customers benefit from the robust reliability that comes from an aircraft that has been designed for the rigours of airline service, and that they are never far from the training and maintenance facilities of other operators, almost everywhere that they fly.
Airbus corporate jets have won more than 170 sales to date, and are flying on every continent, including Antarctica.