Airbus customers can now access an improved version of the customisation and delivery information service (CDIS), an online tool that enables airlines to easily follow the customisation, assembly and delivery of their aircraft.
The tool provides users with a broad range of assembly and delivery information through a series of simply defined categories. New features introduced for the updated version include a service that provides customers with standard Airbus aircraft specification data, together with details of options available (the â€˜standard offerâ€™ category). In addition, the â€˜buyer furnished equipmentâ€™ section has been revamped to provide airlines with order status and delivery data for products, such as cabin seating, they have on order from companies other than Airbus.
In all, six categories of information are available through CDIS. â€˜Assembly planningâ€™ provides the customer with an individual schedule for each of his aircraft under assembly. â€˜Buyer furnished equipmentâ€™ is a practical service that allows customers to monitor the supply of goods such as aircraft seats and in-flight entertainment systems. And the â€˜modification and definitionâ€™ service gives the customer access to regularly updated aircraft definition information.
The final two categories provide customers with an enhanced level of online support during the delivery stage: â€˜standard offerâ€™ as outlined above, along with the â€˜acceptance and delivery customer satisfaction improvement programmeâ€™ section. This service measures customer satisfaction levels throughout the whole acceptance period and directs valuable customer comments and ideas back to Airbusâ€™ customer support teams.
The CDIS tool is easily available to registered Airbus customers through the Airbus customer portal, www.airbusworld.com.