Lufthansa Technik AG has become the latest company to join the Airbus Corporate Jetliner (ACJ) family network of Service Centres, which specialises in executive and private aviation, complementing Airbus Customer Services' existing worldwide network of spares, training facilities and technical assistance teams.
The new Service Centres will be able to organise the provision of a variety of services - such as those of fixed base operators (FBOs) - up to flight and cabin crews, flight operations support and maintenance. As private and business aviation specialists, they all have a deep knowledge and experience of this market.
The Service Centre network thus offers a global solution to Airbus ACJ Family operators, by going beyond what is already offered by FBOs and maintenance, repair and overhaul (MRO) organisations. It does this by providing anything from simple items, such as servicing and catering, to acting as a single point-of-contact for everything - including procuring and following up heavy maintenance.
The Airbus ACJ family Service Centre network now comprises Associated Air Centre of Dallas, Texas, Jet Aviation with bases in various cities, Lufthansa Technik of Hamburg, Germany, Qatar Airways of Doha, Qatar, and TAM Jatos Executivos of Sao Paulo.
Airbus' new Service Centre network also offers customers a more personalised type of service, as well as a better means for both potential and existing customers to plan and estimate the costs of their operations and maintenance.
The new Service Centres will have full access to all the services that are already provided to Airbus operators. These include the provision of technical advice through the Airbus technical aircraft on ground (AOG) centre (Airtac) and the company's worldwide network of field-service teams, the supply of spare parts, and the provision of training via Airbus/CAE centres.
Airbus A320 Family aircraft, including the ACJ, benefit from mechanic-friendly features, such as centralised maintenance to aid testing and trouble-shooting, plus extended check-intervals, giving them the best maintenance costs in their class.
Airbus' customer services organisation is dedicated to helping customers to get the best out of their aircraft. It currently helps to keep more than 3,700 Airbus aircraft - including over 2,400 A320 Family aircraft - flying reliably and safely around the world, 24 hours a day, seven days a week, in every continent and time-zone.
Airbus is an EADS joint Company with BAE Systems.