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Applying innovation to improve the airline luggage experience

20 June 2013 Feature story

Airbus hopes to alleviate the stress of waiting in line at airports for luggage check-in with innovative smart baggage designed to make air travel more efficient for passengers and airlines alike. 

At this week’s Paris Air Show, Airbus highlighted the Smart Baggage concept – a joint initiative between Airbus, the T-Systems global IT services company, and luggage manufacturer Rimowa. The concept’s specially-designed luggage – called Bag2Go – can be controlled by a smartphone application and integrates electronic tagging for paperless check-in, along with a scale to weigh contents.  Additionally, it is equipped for real-time tracking and self-service drop off at the airport. 

“At Airbus we care about innovation on the aircraft…we care about safety…and we also care about the overall experience,” said Airbus’ Chief Innovation Officer Yann Barbaux. “We need to think about the aircraft in its complete environment.”

Barbaux said Bag2Go responds to the growing market trend in passenger preferring for self-service baggage systems – with 65 per cent of passengers interested in this airport convenience.   

As the first digitally-enabled suitcase, Bag2Go also will offer benefits for airlines as well, including reduced operating costs and turnaround time, fewer lost bags, and an entirely online check-in for customers, he added.

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