Sixty-two per cent of respondents rated Airbus' customer services as very good or excellent in the company's 13th annual customer satisfaction improvement programme survey, the results of which were released on 31 March. By comparison, Airbus competitors scored 51 per cent. Customer relations, flight operations, and engineering and maintenance were cited as strong points for Airbus in the survey, which was completed by almost 900 customers - representing 97 per cent of the airlines sampled.
News in brief
Airbus posts positive numbers in customer satisfaction survey
New cabin interior completion by the Airbus Corporate Jet Centre
The Airbus Corporate Jet Centre in Toulouse, France has installed a high-end interior on an A320, confirming the facility's know-how in cabin completions for the corporate and VVIP marketplace. This work was performed for a Middle East customer and included such innovative cabin solutions as satellite communications, Internet, LAN, and Wi-Fi, along with on-demand programming and new-generation in-flight entertainment.
Airbus sets quality targets
Airbus has begun a global series of symposiums for company managers that underscore its commitment to achieving a "zero-defect" culture. The "On board with Quality" seminars challenge all Airbus areas and functions to accelerate quality improvements, and highlight the importance of working with suppliers to deliver quality at each stage of the chain. After the first session in Toulouse, France during February, additional symposiums will take place this year in Europe, China and North America.
Airbus supports the FedEx mission
Airbus is an important part of the supply chain for FedEx Express, the world's largest airline by fleet size and freight volume. The Airbus support team maintains its status as a Platinum Supplier for FedEx Express by going the extra mile - working proactively with the cargo airline to combat supplier obsolescence issues, limit operational impact with new repair solutions, and improve aircraft service levels.
First flight for Air France's no. 1 A380
The initial A380 for Air France performed its maiden flight on 12 February from Toulouse, France. The aircraft is now ready for painting, and having its passenger cabin and furnishings installed. Air France will be the first European customer to take delivery of Airbus' 21st century flagship aircraft, with the A380's handover scheduled for later this year.
Doctors board the A380 for emergency medical training
German doctors are using Airbus' A380 emergency evacuation trainer in Toulouse, France for in-flight emergency medicine courses as part of a programme organised by the Swiss training company Medifan in partnership with Lufthansa. Participants practice emergency medical scenarios that may occur during flight, and familiarize themselves with the A380's cabin environment ahead of Lufthansa's introduction of the new jetliner.
Airbus' new A320 Family final assembly line in China ramps up the output
Since its formal inauguration in September 2008, the new Airbus A320 Family final assembly line in Tianjin, China is running smoothly. All stations in the main facility are now occupied with aircraft undergoing their build-up, as four single-aisle aircraft have now been assembled and sections for the fifth are ready to be put in position. The initial completed aircraft from Tianjin is planned for delivery in mid-year to Chinese operator Sichuan Airlines, with the targeted production rate of four A320 Family jetliners per month expected to be reached at the end of 2011.
Airbus delivers key software and data packages for the A400M simulator
An Airbus team has delivered training and simulation data - as well as software packages - to be integrated in the first full-flight simulator for the A400M airlifter. This simulator will be used in the training of future pilots for Airbus' new-generation multi-role military transport, and is to be located in Seville, Spain, which is home to the A400M's final assembly line.
An Etihad Airways A340-600 receives unique Formula 1 colour scheme
Etihad Airways' sponsorship of the Formula 1 Abu Dhabi Grand Prix - which will be run for the first time this November - was highlighted with a very special livery on one of the carrier's A340-600s. The unique paintwork was performed at Airbus' A380 paint hangar in Hamburg, Germany.
A bronze medal for the writing skills of Airbus test pilot Jacques Rosay
Airbus Chief Test Pilot Jacques Rosay received a bronze medal from the French Air and Space Academy (AcadÃ©mie de l'Air et de l'Espace) for the book that outlined his flying career - with the focus on Rosay's role in the A380's first flight tests. The book, entitled "Aux commandes de l'A380 - le premier pilote d'essai raconte," was published in 2007.