24/7 CUSTOMER SUPPORT
The AIRTAC (Airbus Technical Aircraft-on-ground Centre) support facility in Toulouse, France uses innovative, high-tech solutions to keep Airbus fleets around the world flying safely and efficiently. AIRTAC specialists and engineers at this site are available around-the-clock to serve Airbus operators, working to minimise on-the-ground time for aircraft troubleshooting and repairs using state-of-the-art computer software and intuitive problem-solving skills.
This operation was established in 2003, and the current AIRTAC facilities – inaugurated by Airbus in 2005 – are equipped with the most innovative technologies and leading-edge solutions. It enables Airbus to provide the global customer base with a high level of technical support and a wider range of engineering services.
The majority of queries received are answered directly by AIRTAC engineers, with an average answer time of two hours for AOG (aircraft on ground) situations. Technical help comes from resident Airbus customer support managers based in many locations around the world, with further dedicated assistance provided by teams based across Europe.
Also co-located at the AIRTAC facilities in Toulouse is a 24/7 hotline dedicated to software products delivered by Airbus Customer Services – including the AIRMAN aircraft health-monitoring application.