All technical requests can be placed online via the eRequests tool on Keycopter and tracked online via the Technical Request Management tool.
Reach out to one of our Technical Experts, located around the globe in one of our four technical support hubs.
Our teams of Technical Experts are specialized in each Airbus helicopters product and platform. In case your Technical Representative is not available or unknown, our Technical Experts are available to assist you in any technical need and query.
All of Airbus’ helicopter technical publications are available on Keycopter via eTechpub and its O.R.I.O.N. interactive viewer. This tool ensures that customers’ technical documentation always is up to date, downloadable and accessible – with 3D illustrations included for some complex tasks. O.R.I.O.N. is accessible from any browser and on tablets through eTechPub Mobile services.
Customers require immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety.
All the latest directives – such as alert service bulletins (ASBs), service bulletins (SBs) and safety information notices (SINs) – are published in real time on Airbus Helicopters’ T.I.P.I. portal (Technical Information Publication on Internet).
The T.I.P.I. app also is available for download on iTunes and Google Play.
Register for this service by clicking the link below, then "inscription."
The HPilot Club is a community of licensed aviation professionals such as technicians and pilots. Members are able to address technical data and documentation issues via the new Tech Data forum. This platform is a valuable resource for technicians and pilots where they can share information, tips and address any issues encountered with technical documentation directly with Airbus teams. Visit the HPilot Club website for more information and to register for membership.
Airbus’ Continuing Airworthiness Management (CAM) services provide highly-effective safety and airworthiness management for helicopters operating worldwide.
Through this offering, Airbus monitors all configuration and airworthiness aspects of a customer’s rotorcraft – enabling the customer to direct its focus on operations. Among the key benefits of these services are increased fleet availability, optimised maintenance operations and secured aircraft value.
The CAM services are developed under worldwide aeronautics safety standards and are accessible to any aircraft and all customers – be they civil or military operators, or financial institutions. They support fleet enrollment either from “as built/delivered” or “as maintained” configurations.
This offering can be tailored to meet customer requirements, including the following:
The new Airbus helicopters comprehensive range of Health and Usage Monitoring Systems (HUMS) services is comprised of three packages capable of supporting any mission profile or organisation type.
FlyScan proposes three services:
The FlyScan new service packages highly contribute to maximizing your operation's efficiency, increasing both fleet availability and flight safety, while reducing the maintenance burden.
Customers requiring immediate technical assistance can reach a technical expert by calling the Airbus Helicopters Customer Service Centres, available 24/7, or by using Keycopter eRequests.
Keycopter eRequests is an interactive, online communication tool for customers requiring immediate responses from Airbus Helicopters experts on questions related to support or service. Any kind of request, including technical queries, can be placed and then tracked online via this tool.
* Free phone call for the following locations:
Argentina, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong-Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, New Zealand, Norway, People’s Republic of China, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom
Free phone call for the United States at +1 800-267-8371
HCare technical supportNight and day, our technical experts accompany more than 3,000 customers worldwide and make sure that our helicopters are used in the most efficient way to handle operational needs. Download File 2MB
HCare technical support (leaflet)We support your operations anytime, anywhere. Download File 442KB
HCare technical support eTechPub (leaflet)Keep your technical data available every where at anytime. Download File 706KB