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Technical support

Technical support

Airbus Helicopters provides several levels of technical support and resources to ensure the appropriate response to each query or concern.

  • Technical assistance
  • Technical expertise
  • Technical publications
  • Continuing airworthiness management services
  • 24/7 technical support assistance

All technical requests can be placed online via the eRequests tool on Keycopter  and tracked online via the Technical Requests Management tool.

Technical assistance

Airbus has a team of more than 150 skilled and qualified helicopter technical representatives who can be dispatched to customer locations – providing on-the-job training through to troubleshooting.

During the first months of a new rotorcraft’s operation, Airbus’ technical representatives assist customer teams to perform:

  • Troubleshooting and fine -tuning of mechanics, avionics, structures, equipment and hydraulics
  • Optional equipment installation
  •  On-the-job training
  • Consulting
  • Maintenance
  • Advanced logistics services

In addition, these technical experts work with Airbus’ design office and are responsible for analysing in-service incidents and responding to complex technical questions.

 

Technical expertise

Reach out to one of Airbus’ technical experts, located around the globe at one of four technical support hubs.

Airbus’ teams of technical experts are specialised in each Airbus Helicopters product and platform. In case a customer’s technical representative is unavailable, Airbus technical experts are available to assist for any technical need and query. 

Contact a technical expert:

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Technical publications

Airbus provides customers with complete and accurate technical information to ensure the safe and cost-effective operation of their rotorcraft.

The primary publications provided are a flight manual, airworthiness manuals, maintenance manuals, and procurement and identification manuals (parts and tools catalogue). These publications cover standard and customised helicopter installations as well as optional equipment.

Technical publications are provided in several formats: paper, PDF, and interactive electronic technical publications – which includes advanced functions such as hyperlinks, search engines and the possibility to customise documentation.

 

Military Helicopters 10 October 2014

Keycopter: Airbus Helicopters’ Online Customer Portal

All of Airbus’ helicopter technical publications are available on Keycopter via eTechpub and its O.R.I.O.N. interactive viewer. This tool ensures that customers’ technical documentation is always up to date, downloadable and accessible – with 3D illustrations included for complex tasks. O.R.I.O.N. is accessible from any browser and on tablets through the eTechPub app.

Customers require immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety.

All the latest directives – such as alert service bulletins (ASBs), service bulletins (SBs) and safety information notices (SINs) – are published in real time on Airbus Helicopters’ T.I.P.I. portal (Technical Information Publication on Internet).

The T.I.P.I. app is also available for download on iTunes and Google Play.

Register for this service by clicking the link below and then clicking "inscription."

Visit the T.I.P.I website

The HPilot Club is a community of licensed aviation professionals such as technicians and pilots. Members are able to address technical data and documentation issues via the Tech Data forum. This platform is a valuable resource for technicians and pilots and a place to share information and tips, or to address any issues encountered with technical documentation directly with Airbus teams. Visit the HPilot Club website for more information and to register for membership.

Visit the H Pilot Club website

Continuing airworthiness management services

From major tourist destinations to the busy airspace over cities, the single-engine H130 is in widespread use with sightseeing services, charter operators, and law enforcement agencies, among others.

Airbus’ continuing airworthiness management (CAM) services provide highly-effective safety and airworthiness management for helicopters operating worldwide.

Through this offering, Airbus monitors all configuration and airworthiness aspects of a customer’s rotorcraft – enabling the customer to direct their focus on operations. Among the key benefits of these services are increased fleet availability, optimised maintenance operations and secured aircraft value.

CAM services are developed under worldwide aeronautics safety standards, are applicable to any aircraft and accessible to all customers – be they civil or military operators or financial institutions. They support fleet enrollment either from “as built/delivered” or “as maintained” configurations.

This offering can be tailored to meet customer requirements, including the following:

  • Consulting and training module: this service covers diagnosis and support for organisation and processes, regulatory and on-the-job training programme solutions, helicopter airworthiness review and airworthiness certificate renewal and recommendations, and creation and support for an approved maintenance programme (AMP).
  • CAM implementation module: this service provides referential initialisation, aircraft data loading, gathering and cleaning. It can also include the implementation of a maintenance information system.
  • CAM service module: this service provides for the performance of continuing airworthiness management under a partial or full delegation of CAM activities. 

FlyScan

The new Airbus helicopters comprehensive range of Health and Usage Monitoring Systems (HUMS) services is comprised of three packages capable of supporting any mission profile or organisation type.

 FlyScan proposes three services:

  • Advise: a tailored service to support a helicopter customer's organisation responsible for HUMS monitoring. Airbus provides proactive feedback and a weekly review of main components
  • Supervise: a service for helicopter customers without a vibration analysis team in their organisation. Airbus manages the various thresholds implemented and closely monitors any event that occurs in the fleet. A simple and regular data transfer is all that is needed for Airbus to perform a thorough analysis of your aircraft records
  • Guard: A service well-adapted to helicopter operators already managing a HUMS system. Airbus brings its expertise to your doorstep, supporting teams to survey their fleets. This package includes a specific HUMS hotline available 24/7, and commits to responding to AOG requests within a few hours

The FlyScan new service packages highly contribute to maximizing your operation's efficiency, increasing both fleet availability and flight safety, while reducing the maintenance burden.

24/7 technical support hotline

Customers requiring immediate technical assistance can reach a technical expert by calling Airbus Helicopters customer service centres, available 24/7, or by submitting a technical request to the eRequests service through the Keycopter customer portal.

Keycopter eRequests is an interactive, online communication tool for customers who require immediate responses from Airbus Helicopters experts on questions related to support or service. Any kind of request, including technical queries, can be submitted and then tracked online via this tool.

* Free phone call for the following locations:

Argentina, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong-Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, New Zealand, Norway, People’s Republic of China, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom

Free phone call for the United States at +1 800-267-8371

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