Immediate availability of spare parts, tools and GSE is one of the most important contributors to successful helicopter operations.
Airbus continuously reviews its helicopter spare parts, tools and GSE performance and adapts its stock and logistics processes, all with the goal of providing customers with maximum part availability at competitive prices. From 2015, the company increased the percentage of planned spares orders delivered on time worldwide to 98%.
An unmatched global logistics network: Airbus Helicopters has built an unrivalled global spare part delivery network comprised of eight logistics hubs and central/regional inventories in France (Paris & Marignane), Germany, the United Kingdom, Hong Kong, Brazil, Mexico, Australia and the United States, along with a global network of customer centres and distributors.
Worldwide stock management: With Easy Part, customers benefit from Airbus Helicopters’ worldwide stock management policy, designed to ensure the right parts are available at the right time at the right place for each and every customer. The company is committed to increasing the level of its spares service through strong commitments on delivery lead times for planned orders.
Keycopter eSpares: Airbus makes ordering spare parts easier than ever. Customer can order their parts via Keycopter with the eOrdering service, which provides faster quotations and streamlined communication of the price, the lead time and the availability of a part through an illustrated online catalogue.
Tools & Ground Support Equipment: Spare parts include tools and ground support equipment (GSE).
Airbus Helicopters, is working on the adaptation of its solutions according to operators’ return on experience from the field.
Many improvements are proposed to make maintenance providers' lives easier, and to contribute to better efficiency in the maintenance of your helicopters.
The suite of specific tools and GSE to perform O and I maintenance level inspections, and the associated services that Airbus Helicopters offers to support fleet operations, are illustrated in commercial catalogs.
These catalogs have been customized per helicopter family.
They have been structured to ease the search: either by ATA classification or by tool family.
Download and discover our detailed catalogues by using this link.
Logistics consulting: Airbus Helicopters logistics field representatives (LFRs) are specialised experts who help customer teams operate more efficiently.
The LFR serves as the customer’s single point-of-contact at Airbus Helicopters for material management needs in their country.
The LFR is fully dedicated to maintaining top-level logistic performance. Their scope includes improving logistic flows and administrative patterns, aligning forecasts to maintenance planning, following up with repairs – including turnaround times and core units – managing warranty claims, and coordinating transport of spare parts.
Depending on the operator’s specific needs, LFRs can be embedded directly on customer premises to manage either just one part of the supply chain (such as warehousing or transport), or the entire flow.