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Customer Portal

Airbus Helicopters' Keycopter customer portal eases customers’ daily operations and allows them to focus on what really matters: their business. Keycopter is an innovative online platform for accessing technical publications, placing orders and quotations, managing fleet data as well as warranty claims, and receiving quick responses to support and services questions.

Airbus’ interactive and customized main e-services include:

  • eSpares: place and track your spare parts orders and quotations, receive availability dates and prices in real time, complete your shopping basket from an excel file or the IPC catalog, and check the progress of your deliveries.
  • eRequests: get immediate responses from Airbus helicopters experts on any support or service-related question, including your technical requests.
  • eWarranty Claims: send warranty claims in real time to the department concerned and monitor their status throughout the claim procedure, thereby reducing processing times.
  • eTechpub: access the complete range of up-to-date technical documentation, either in PDF format or through Airbus’ new interactive online viewer.
  • WebHUMS: monitor and track health and usage for helicopters with an onboard Health and Usage Monitoring System (HUMS).

Already registered with Keycopter? 

If you wish to have more information, contact:

For worldwide customers (not including U.S. customers)

Airbus Helicopters
Contact Center - EBSMC
Bat. Tertiaire
ZAC Les Florides, RD9
13700 Marignane

Toll free:+ 800 55 55 97 97
Phone:+ 33(0)4 42 85 97 97
Fax:+ 33(0)4 42 85 99 96

Request Keycopter access

For U.S. customers

Airbus Helicopters, Inc.
Supply Services – Keycopter Group
Mail Code A100
2701 Forum Drive
Grand Prairie, TX

Toll free: +1-877-9COPTER
Fax:+ 1 972-641-3775

Request Keycopter access

General terms and conditions

The GTC must be accepted online by a legal representative within your company. Each future Keycopter user must read the GTC before gaining access to the service.

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