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Connected Services

Connected Services

Airbus' Connected Services leverages operational in-service and maintenance data to optimise existing services and to improve profitability and mission performance.

The smart interpretation of maintenance data can reduce costs and improve processes, such as on-time spare parts delivery, maintenance and logistics optimisation, and rotorcraft availability.

Customer data analytics

Airbus’ helicopter data analytics offering enables customers to identify areas of possible improvement by using information from areas such as their flight and maintenance operations, mapped against global fleet-wide data.

Customers can then monitor and see their performance through a personalised data dashboard, access automated key performance indicators to control operations, conduct business simulations, and prepare smarter forecasts and plans.

All analytics proposed to operators are based on worldwide data collection taken from operator systems, or made possible by a series of applications proposed by Airbus in fields like safety, operations or maintenance. Applications currently available are:

Fleet Keeper™

Fleet Keeper®, developed by Airbus, is a complete e-solution that builds upon traditional hardcopy-based technical log books – providing simplified processes and unmatched convenience.

 As a role-based solution, Fleet Keeper® delivers cockpit views of a customer’s fleet status, and enables real-time data exchange between pilots, line mechanics and airworthiness managers. It is compatible with all Airbus rotorcraft models, as well as those of other manufacturers.

Fleet Keeper® combines a user-friendly mobile and web application for tablets, and is hosted in a secured cloud-based solution.

In July 2016, Fleet Keeper® was approved by the French Civil Aviation Authority (DGAC) to completely replace the hardcopy technical logbook within Airbus’ helicopter airworthiness organisation. This important milestone signifies that Fleet Keeper® is a deployable tool ready to replace operators’ hardcopy technical logbooks.

Contact Airbus for more information or to subscribe to Fleet Keeper. 

Envision nGen

To provide the highest level of support for customers’ maintenance operations, Airbus offers a comprehensive, modular and trusted software tool called Envision.

 This leading digital maintenance information system (MIS), developed by Rusada’s aviation experts, allows customers to seamlessly manage all maintenance, logistics and airworthiness data using a single solution.

Envision delivers a complete range of capabilities – leveraging modules for managing configurations and resources, materials, finances and other key elements – and has the flexibility needed to meet changing internal customer requirements, while also responding to external market forces.

Available via client server or in a cloud-based system, Envision is particularly adapted to customers operating large, often mixed fleets.

Read more about Envision on the Rusada website

Flight Planner

Flight Planner is an all-in-one electronic flight bag available in an iOS version or built into a Panasonic Touchpad tablet, and is ready for the most demanding missions and environments. It integrates performance and weight and balance calculations with additional flight planning solutions, including map displays, weather, airport information and NOTAM (notice to airmen) details. Flight Planner also offers a direct and seamless wireless connection to Airbus flight management systems (FMS).

Flight Performance

The Airbus Helicopters Flight Performance application computes all aspects of a flight manual's performance figures in one, single mobile application. The application can be uploaded standalone according to operator needs.

Flight Balance

The Airbus Weight & Balance application allows customers to ensure that safe operational limits are respected by computing the weight and balance of an aircraft, taking into account the specific mission profile, payload and optional equipment on the helicopter. The application can also be uploaded standalone according to operator needs

HCare For Helionix

Airbus Helicopters’ light-twin helicopter H135 has received the type certificate by the Federal Aviation Administration for its new Helionix cockpit.

New-generation helicopters increasingly rely on software, such as those embedded in the new Helionix® digital avionics suite designed by Airbus and launched on the H175 and H145.

Airbus’ system and software service comprises:

  • Software technical support: Establishing technical means and resources to support state-of-the-art software-rich helicopters.
  • Software content support: Periodic development of new Helionix® software versions (known as “maintenance releases”) derived from the latest production standards and upgrades of actual versions.
  • Software distribution and loading: Worldwide delivery and self-loading of software maintenance releases to customers through various channels, depending on customer requirements.
  • System and software configuration management: Management of software versions for all configurable equipment.
  • Dedicated help desk: Available to support in-service fleets customersupport.helicopters@airbus.com

Keycopter customer portal

A dedicated portal to access smart functions that are useful in customers’ day-to-day interactions with Airbus Helicopters, such as spare parts ordering, warranty claims, repair and overhaul orders, technical publications and more.

Keycopter also offers a single interface for application downloads and services subscriptions.

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