Airbus operators are backed by teams of motivated managers and engineers who provide support and guidance from the moment an airline considers acquiring Airbus aircraft through the jetliners’ entire operational life.

Customer Support Directors work with airlines to ensure Airbus’ commitments are met for training, documentation, spares support and other services. These directors assist operators as they expand their fleets, and provide valuable guidance to help airlines adapt to changing market conditions.

The Airbus Customer Support Directors work with airlines in such areas as monitoring dispatch reliability and are able to address issues before they become problems.

Airbus’ Resident Customer Support Managers (also known as field service representatives) are located at airports across the United States and Canada, providing an on-site contact for airlines on engineering and technical matters.

Resident Customer Support Managers in the United States are positioned at Charlotte, Columbus, Denver, Detroit, Duluth, Ft. Lauderdale, Indianapolis, Louisville, Memphis, Miami, Minneapolis, New York, Philadelphia, Phoenix, Pittsburgh, Tulsa and San Francisco. In Canada, Airbus has Resident Customer Support Managers at Toronto, Vancouver and Montreal’s Mirabel and Dorval airports.

In addition, Airbus places Resident Customer Support Managers on assignment at certain locations for specific support tasks. For example, dedicated Resident Customer Support Managers currently are located at Los Angeles and New York’s JFK specifically for international airlines serving these destinations with long-range Airbus aircraft – including the new A380.

Zoom in on a region to find where the North American Resident Customer Support Managers are located and click on the location for contact details.